2 Replies Latest reply: Jul 24, 2013 3:12 PM by Destinie Harris
Mcgeec Level 1 Level 1

My phone will not close out of the AirPlay screen. It will no close, lock or turn off. I have tried disconnecting it from Apple TV and it still will not shut off. I have been waiting since 10 last night for the phone to die so that it will shut off

iPhone 4S, iOS 6
  • AAN2 Level 3 Level 3

    Try resetting your phone. Hold down the home and sleep/wake (power) button until you see an Apple Logo. Then release the buttons when you see the logo.

  • Destinie Harris Level 2 Level 2

    Force close the app

         1. Hold the sleep/wake button until the slide to power off screen appears

         2. Hold the home button until the screen goes back to the home screen


    Or do a hardware reset

         1. Hold the sleep/wake and home buttons at the same time until the white apple appears o\

         2. Release the buttons and allow your iPhone to restart


    If neither of those work, connect your iPhone toy our computer and try to restore it using http://support.apple.com/kb/HT1414