6 Replies Latest reply: Jul 25, 2013 4:02 AM by Klaus1
CallumDenny Level 1 (0 points)

hello, my safari was working fine untill i restarted my computer. All of a sudden when i clicked on the safari button it would bounce once and do nothing. I tried right clicking it and pressing open, however  it said that this version of safari is not souported on the current version of OSX. I have no disks available to reset my computer as i bought it of ebay. Also i have no touble deleating what ever is needed to fix this problem.

I am running OSX 10.5.8 and i have a macbook pro

MacBook Pro with Retina display, Mac OS X (10.5.8)
  • CallumDenny Level 1 (0 points)

    Also a white circle with a cross has appeard infront the safari icon in the dock. Furthermore the 'compass' has be swapped with a pen and ruler style thing

  • Klaus1 Level 8 (47,755 points)

    If your Safari won't open, one or more of the following procedures should fix it:


    1.  Go to Home/Library/Safari/ folder and remove the following two files:





    (Safari may not load properly If these two files are corrupted.)


    and also go to Home/Library/Preferences and delete the file com.apple.Safari.plist


    2. Go to Home/Library/Caches/Metadata/Safari/ and remove the [i]contents[/i] of that folder.


    (These are just  webhistory files and are not required for Safari to run. However, similar to preference files, problems can arise if they have become corrupt.)


    3. Locate the cookies.plist file that's located in the Home/Library/Cookies/ folder and remove it.


    (Again, faults in stored cookies may interfere with Safari's launch.)


    4. Check whether any of your third-party internet plug-ins may be interfering with the launch of Safari by carefully moving them to the desktop (do NOT delete them at this stage). You can find these in two places:


    Home/Library/Internet Plug-Ins/ folder, and Global plug-ins are located in the Macintosh HD/Library/Internet Plug-ins/ folder.


    Also look in Library/Input Managers where other third party add-ons may lurk. If you find  a SIMBL folder, please note that some SIMBLE.bundles may require updating or possibly removal. More information on third party add-ons here:




    Restart Safari and place them back in the correct folders, one at a time, closing and re-opening Safari each time. If you discover that one of them was causing the problem with launching Safari, trash it and download and install a fresh copy.


    Note also that Safari does not accept any third party tool bars not supplied as part of authorised extension. If you have installed any of these, delete them, or post back for instructions on how to do so.

  • CallumDenny Level 1 (0 points)

    ive tried it and it dosent work. How do i reset safari ?

  • Klaus1 Level 8 (47,755 points)

    Tried what? Did you open Safari from your Applications folder?


    To reset Safari you click Reset Safari in the Safari menu.

  • CallumDenny Level 1 (0 points)

    i have tried what you told me and its still not working. i cant open safari to reset it

  • Klaus1 Level 8 (47,755 points)

    You need the install disks.


    If you are in the US call Apple Customer Support 1-800-767-2775, provide the Serial Number and specifications of the Mac, and for a reasonable fee, they will supply a replacement set of system discs (if available).


    The discs will be for the original version of the OS that was pre-installed when the Mac was manufactured.


    If you are in another country:




    When you have them, you should perform an archive and install:


    How to Archive & Install:




    and this also: