Hotmail account not syncing: constantly "checking for mail"

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Level 1

106 points

Hotmail account not syncing: constantly "checking for mail"

Hello everyone,

I have several email accounts set up on my phone, primarily POP accounts, but one hotmail/outlook one. Over the last week or so, have discovered hotmail account is not retrieving mail. It sits at "checking for mail" perpetually and can't send either. I know there's email there ad I can see it on web.

Have tried: deactivating account in settings, then reacting sting it; removing account from phone, then setting it up from scratch (have tried both 'hotmail' button for new account and 'exchange'. Both seem to connect okay but then get stuck as mentioned.

POP accounts, and a gmail one, working fine.

Any suggestions?

Posted on Jul 24, 2013 3:02 PM

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Answer 1

Best reply

AAN2

Level 3

665 points

Jul 24, 2013 3:08 PM in response to Trevor C

Have you tried restarting, resetting, and restoring the device?

Restarting shuts down the mail app.

Resetting, in this case, refers to both the device and your network settings. To reset the network settings try Settings > General > Reset > Reset Network Settings

To reset your device hold down the power and home buttons until you see an Apple Logo.

Restoring is the last step, as it can cause data loss. Before attempting to restore, make sure you've got a current backup and have exhausted all other alternatives. Don't forget to check to see if hotmail has changed their settings or have some troubleshooting steps for you.

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Answer 2

Trevor C Author

Level 1

106 points

Jul 24, 2013 3:18 PM in response to AAN2

Yay! Well, would you look at that. Resetting the iPhone did the trick. Thanks so much.

I still curious, though, as to what went wrong, and why resetting will have resolved it.

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Answer 3

AAN2

Level 3

665 points

Jul 24, 2013 3:27 PM in response to Trevor C

Might be that the RAM of the phone was saving some of the settings that were previously stored in the device. Might also be that your phone was really tired and needed a good rest. I don't know why the troubleshooting steps fix the issues, just that they do. lol

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Answer 4

Trevor C Author

Level 1

106 points

Jul 24, 2013 3:38 PM in response to AAN2

Nicely put. I like your style. Thanks.

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