1 Reply Latest reply: Jul 25, 2013 5:39 AM by lllaass
tennalthian Level 1 Level 1



Here is my problem, i recently updated itunes to the latest version, after the update i connected my ipod to my computer and was informed it could not be read and needed to be restored, i agreed and now the ipod is stuck in restore mode and i get error code 1604.


i am very frustrated with this issue and i am not very tech savvy. would appreiate any suggest anyone might have.


my wife also has an ipod nano that will connect and supposedly sync (goes through the entire process, syns all songs) then once disconnected has nothing on it.

iPod touch
  • lllaass Level 10 Level 10

    Error 1604

    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

    1. Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    2. Restore and wait for the error.
    3. When prompted, click OK.
    4. Close and reopen iTunes while the device remains connected.
    5. The device should now be recognized in Recovery Mode again.
    6. Try to restore again.

    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.