HT204023: Share your Internet connection with Personal Hotspot

Learn about Share your Internet connection with Personal Hotspot
catherineg1234
Level 1 (0 points)

Q: Personal hotspot not supported

I have paired my iPhone and iPad before with no trouble but now it says iPad not supported. Any ideas

iPhone 4S

Posted on Jul 25, 2013 5:15 AM

Close
catherineg1234

Q: Personal hotspot not supported

  • All replies
  • Helpful answers

  • by Demo,

    Demo Demo Jul 25, 2013 6:06 AM in response to catherineg1234
    Level 10 (95,725 points)
    iPad
    Jul 25, 2013 6:06 AM in response to catherineg1234

    You are trying to use the hotspot on the phone and you are getting a message that the iPad isn't supported?

  • by catherineg1234,

    catherineg1234 catherineg1234 Jul 25, 2013 6:39 AM in response to Demo
    Level 1 (0 points)
    Jul 25, 2013 6:39 AM in response to Demo

    yes

  • by Demo,

    Demo Demo Jul 25, 2013 7:06 AM in response to catherineg1234
    Level 10 (95,725 points)
    iPad
    Jul 25, 2013 7:06 AM in response to catherineg1234

    I don't know why the phone would be telling you that the iPad isn't supported for the personal hotspot. You are just trying to connect a WiFi device to a mobile hotspot. Reboot the iPad and try again.

     

    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • by Omar badran,

    Omar badran Omar badran Jul 25, 2013 7:29 AM in response to catherineg1234
    Level 1 (0 points)
    Jul 25, 2013 7:29 AM in response to catherineg1234

    See, goto settings enter general reset then reset network settings and will hotspot will work ,             It will not reset any thing only the password of wifi names you connected to .

  • by catherineg1234,

    catherineg1234 catherineg1234 Jul 25, 2013 7:47 AM in response to Demo
    Level 1 (0 points)
    Jul 25, 2013 7:47 AM in response to Demo

    Thanks I have tried that with both the phone and the ipad, very frustating.    The phone is not recognising the ipad in settings/devices - could I have clicked/unclicked something by mistake.   Thanks for your suggestion anyway.  

  • by Demo,

    Demo Demo Jul 25, 2013 7:59 AM in response to catherineg1234
    Level 10 (95,725 points)
    iPad
    Jul 25, 2013 7:59 AM in response to catherineg1234

    I don't have an iPhone or iPad that can has cellular but shouldn't the iPad be trying to connect the phone hotspot in Settings>Wifi? Shouldn't the phone network show up on there and that's how you connect the iPad to the phone hotspot?

     

    its the iPad that should be recognizing the phone - correct?

  • by Phil0124,

    Phil0124 Phil0124 Jul 25, 2013 8:20 AM in response to Demo
    Level 7 (27,681 points)
    iPhone
    Jul 25, 2013 8:20 AM in response to Demo

    The way it should work is If you are sharng the internet from your Phone,

     

    Then you turn on Hotspot on the Phone, wait a moment, and then  from the iPad, either look in the Wifi section for the Phone's name, or if you want to do it through bluetooth, turn on bluetooth on both devices, and again search for the Phone in the list of Bluetooth Devices.

     

    Once found in any of these cases you can tap on it to initate the connection. If you did it through Wifi you will then be asked for the password that was set in Hotspot configuration. If you did it through bluetooth, it should simply connect. 

  • by Demo,

    Demo Demo Jul 25, 2013 8:24 AM in response to Phil0124
    Level 10 (95,725 points)
    iPad
    Jul 25, 2013 8:24 AM in response to Phil0124

    That is in line with what I was saying. I realize that you can connect via WiFi and Bluetooth but my point was that you would have to join the "network" from the iPad itself and you are reinforcing that with what you are saying.

     

    Maybe what I should have asked is "are you looking for the connection to the phone on the iPad in the WiFi or Bluetooth  settings?"

  • by Phil0124,

    Phil0124 Phil0124 Jul 25, 2013 8:41 AM in response to Demo
    Level 7 (27,681 points)
    iPhone
    Jul 25, 2013 8:41 AM in response to Demo

    O yes, I wasn't saying you were wrong. Just going into more detail.

  • by catherineg1234,

    catherineg1234 catherineg1234 Jul 25, 2013 8:43 AM in response to Phil0124
    Level 1 (0 points)
    Jul 25, 2013 8:43 AM in response to Phil0124

    Want to do this through Bluetooth. 

    The iPad recognizes my iPhone and car. 

    The iPhone only recognizes my car and my sat nav.   A couple of times it has found the iPad but only very briefly and then it said it wasn't supported.   As I said I have never had this trouble before and have often used Personal Hotspot with the iPad

  • by Demo,

    Demo Demo Jul 25, 2013 8:59 AM in response to catherineg1234
    Level 10 (95,725 points)
    iPad
    Jul 25, 2013 8:59 AM in response to catherineg1234

    Did you try rebooting the phone? That might help. Turn Bluetooth off on the Phone, reboot it and turn Bluetooth on again. Reboot by holding down on the sleep and home buttons until the Apple Logo appears on the screen.

  • by Demo,

    Demo Demo Jul 25, 2013 9:00 AM in response to Phil0124
    Level 10 (95,725 points)
    iPad
    Jul 25, 2013 9:00 AM in response to Phil0124

    Phil0124 wrote:

     

    O yes, I wasn't saying you were wrong. Just going into more detail.

    I didn't think that you were saying that I was wrong. I was sort of "thinking out loud" in a manner of speaking. That's all.

  • by Phil0124,

    Phil0124 Phil0124 Jul 25, 2013 9:03 AM in response to Demo
    Level 7 (27,681 points)
    iPhone
    Jul 25, 2013 9:03 AM in response to Demo

    o.k. So we are good. haha.