My brand new IMac's screen won't come clean. It looks as if their is a layer of cheep plastic over the glass. I have felt around the edges and can't find anything to peel off, so I'm wondering if I should take it back. Not sure what to do. Anyone else have this issue?
iMac, OS X Mountain Lion (10.8.4)
I really didn't want to take this back so I gave it one last try. With a micro fiber cloth, filtered water, and three different silk type lens clothes, I went at it. After about 30 minutes I think it has come clean. I hope this helps somebody later with the same issue. Thanks for the help.
As a new iMac owner myself, I found per Apple's instructions water did not remove the smudges. In fact, water made more! Since I wear glasses, I tried the eye glass cleaner they use at the ophthalmologist office. Worked like a charm. The name of the product I use is called Ultra Clarity which comes w/its own micro cloth.
I spray the cloth (never spray directly on the screen) to wipe away the smudges. I use the micro cloth that came w/my iMac to wipe off.
New iMac's come with a film wrap that covers the entire glass display and which extend to the back of the aluminum enclosure. It's usually pulled so nice and tight at the factory that it may look like it belongs. Did you remove that plastic film when you purchased the system? Look at the back of the system and see if you can find the edge of the film. It should be fairly noticeable. The film also covers the intake vents on the bottom of the iMac so it's important to make sure you remove the plastic film if it's present.
If the plastic film has already been removed then you may have some residue left behind from cleaning. If you have cleaned the display what kind of cleaning cloth did you use? The iMac cleaning instructions state that you should only use water to dampen a soft, lint free cloth.
http://support.apple.com/kb/HT3226#desktops
iMac
When cleaning the outside of your iMac, first shut down your iMac and unplug the power cord along with other connected devices. Then use a damp, soft, lint-free cloth to clean the computer’s exterior. Avoid getting moisture in any openings. Do not spray liquid directly on the computer. Do not use aerosol sprays, solvents, or abrasives that might damage the finish.
To clean the display on your iMac, first shut down your iMac and unplug the power cord along with other connected devices. Next, dampen the cloth that came with your iMac—or another clean, soft, lint-free cloth—with water only, and then wipe the screen. Do not spray liquid directly on the screen.
Contact Apple's Express Lane. Do note that you have 14 days to return it, no questions asked. BTW, if you got the AppleCare Protection Plan for the machine and you're within 50 miles (80 KM) of an Apple repair station, you might be eligible for onsite repair since yours is a desktop machine (depends on where you're located).
CJBarker wrote:
Take a suction cup and take the screen off. Clean other side of screen.
Bad advice to give a new machine owner. Might void the warranty and, besides, that's Apple's job to fix, not the owner.
I didn't have the warranty in front of me, but when Apple replaced the Seagate HD under warranty and at my place, I didn't notice or see anyway they'd be able to ascertain that it was ever opened, since they cut no stickers or anything else. That's why I stated might, because that's all I know.😉
I removed all the obvious plastic when I unpackaged it. I didn't know if there was an additional plastic on the glass. It looks like maybe when some kind of coating was put on the screen, it left streaks.
I'm within the 14 days so I think I'll return it. Thanks for the help.
Just posting here to say that after hitting my iMac glass with Windex, Ajax and a variety of other cleaning products, all of which did nothing to get the greasy streaks off my screen, spectacle cleaner (which I believe is a dilute solution of water and rubbing alcohol) worked miracles.
Same issue.
Having enjoyed this thunderbox for six months I found those nagging dust smudges in both the bottom corners...
these are infinitesimal dust particles blown by the vents into the display through its untight body.
You won't remove the stains, even when taken apart.
A common problem in the previous generation: had it replaced then and going to have them do it again!
Invoke the warranty - take it back.
Take a suction cup and take the screen off. Clean other side of screen.
What do mean might, if the owner opens the iMac, the warranty is void and Apple will not support it at all.
Allan
Extremely bad advice. You really should think before posting.
This is your second post with the same bad information.
Allan
Sorry, my idiot 12 year old brother was messing with the Apple Forums. I shouldent stay logged on anymore..
You should log out of your user account completely, via the Apple menu, when you leave the computer. Your brother should have his own non-admin user account to play in.
Brand new IMac screen has streaks that wont clean off
