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Download iTunes trailers won't play

1706 Views 4 Replies Latest reply: Mar 13, 2014 5:01 AM by dredd13 RSS
sigrdr Calculating status...
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Jul 25, 2013 2:55 PM

Hi guys,

 

anyone else having trouble viewing downloaded iTunes Theatrical Trailers? They get the QuickTime icon on them and not the thumbnail, and when it comes to playback, they just show a black image.

 

Thanks

iMac, Mac OS X (10.5.8)
  • Dajefe70 Calculating status...
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    Jul 25, 2013 5:43 PM (in response to sigrdr)

    I have this exact issue also. I downloaded like 6 new trailers and only one of them actually played back. Everything else was a black image also. Including the disappearance of 1080p trailers a few weeks back, I don't know why Apple is screwing up the iTunes movie trailers so badly.

  • AGSpencer Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 19, 2013 8:13 PM (in response to sigrdr)

    Same problem. So far I've had playback problems with one of the Captain Phillips trailer (the one posted in August) and all of The Mortal Instruments. Happening on multiple computers. I think Apple will have to fix this one on their end. Wouldn't hurt to post which trailers were having this problem in case anyone who can fix it reads this thread.

  • dredd13 Calculating status...
    Currently Being Moderated
    Mar 13, 2014 5:01 AM (in response to sigrdr)

    This problem still persists with Godzilla, Guardians of the Galaxy and a number of others.

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