I can't face time or loudspeaker anyone because they can't hear me but I can hear them

Hey JJmoran,

Thanks for the question, and welcome to Apple Support Communities.

The following article provides the most relevant information to your issue. This can usually be resolved by removing any third-party cases that might be blocking the top microphone:

iPhone: Hardware troubleshooting

http://support.apple.com/kb/TS2802

iPhone 4 or later: Audio issues with speakerphone, FaceTime, video recording, or people hear noise when I call them

iPhone 4 and iPhone 4S

Make sure that nothing is blocking the top microphone (located next to the headset jack).

[…]

All models

1. If a protective case is used, try removing iPhone from the case.

2. Try turning iPhone off and then on again.

Thanks,

Matt M.

Hey JJmoran,

Thanks for the follow up! To find information on support and service options, please visit this link:

https://expresslane.apple.com/ProductSelector.action

- Matt