Q: no supported disc burners are found
this is the message i recieve when trying to burn a cd
i ran diagnostics and this is what i got
Microsoft Windows 7 x64 Business Edition (Build 7600)
Dell Inc. Latitude E6510
iTunes 11.0.4.4
QuickTime 7.7.4
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00DBB6C00A53FD10
Current user is an administrator.
The current local date and time is 2013-07-25 18:48:58.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.4.4 (x64) is currently running.
iTunesHelper 11.0.4.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.3.0),
E: TEAC DVD-ROM DV18SA, Rev D.0D
Drive is empty.
Error Correction is turned on for importing audio CDs.
i have windows 7
please help!
Posted on Jul 25, 2013 6:49 PM
