Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 4S won't activate

My brother got an iPhone 5 in late February. He had an iPhone 4S at the time. After he was setup on the iPhone 5, he reset all settings in the iPhone 4S with a goal of giving it to my mom to replace her iPhone 4.


The iPhone has NEVER been jailbroken, etc.


After the reset, iTunes gets an error trying to activate with the AT&T SIM installed:

Your request couldn’t be processed.

We’re sorry, but there was an error processing your request. Please try again later.


He took it to both AT&T and the Apple store, both said they couldn't or wouldn't help him. The phone no longer had service, and was out of warranty.



I looked at the SSL activation traffic, and after POSTing to https://albert.apple.com/deviceservices/deviceActivation a bunch of values like IMEI etc and base64 encoded xml including a certificate request for "CN=<SOME HEX ID>, C=US, ST=CA, L=Cupertino, O=Apple Inc., OU=iPhone"... the Apple servers respond with a 302 redirecting to https://buyiphone.apple.com/WebObjects/IPACustomer.woa/wa/IPAJingleAction/unbric kHandoff?ubtkn=<really long HEX value>


iTunes then accesses this URL, and the response is shown above. I tried googling about this unbrickHandoff URL, but I guess it isn't something common?


Any help on what to do?

Posted on Jul 25, 2013 8:20 PM

Reply
4 replies

Dec 19, 2014 7:46 PM in response to funnyguy00

I forgot I had this thread opened. I got back around to looking at this, but the same error persists. This is the data that the Apple activation server responds with the iTunes:


I find the header 'x-frame-options: DENY' interesting....


HTTP/1.1 200 Apple WebObjects

Cache-Control: private

Cache-Control: no-cache

Cache-Control: no-store

Cache-Control: must-revalidate

Cache-Control: max-age=0

Expires: Sat, 15-Nov-2014 02:07:51 GMT

content-type: text/html; charset=UTF-8

x-frame-options: DENY

Pragma: no-cache

x-webobjects-loadaverage: 11

date: Sat, 15-Nov-2014 02:07:51 GMT

set-cookie: wosid=*redacted*; version="1"; path=/WebObjects/IPACustomer.woa; secure; HttpOnly

set-cookie: woinst=-1; version="1"; path=/WebObjects/IPACustomer.woa; secure; HttpOnly

ntcoent-length: 3219

Set-Cookie: NSC_MCWT_*redacted*=*redacted*;path=/;secure;httponly

Content-Length: 3219



<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.1//EN" "http://www.w3.org/TR/xhtml11/DTD/xhtml11.dtd">

<html xmlns="http://www.apple.com/itms/" lang="en">

<head>

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />

<meta name="keywords" content="iTunes Store" />

<meta name="description" content="iTunes Store" />

<title>iPhone Activation</title>

<link href="https://static.ips.apple.com.edgekey.net/ipa_itunes/stylesheets/shared/common-mi n.css" charset="utf-8" rel="stylesheet" />

<link href="https://static.ips.apple.com.edgekey.net/ipa_itunes/stylesheets/pages/IPAJingleE ndPointErrorPage-min.css" charset="utf-8" rel="stylesheet" />

<script id="protocol" type="text/x-apple-plist">

<plist version="1.0">

<dict>

<key>navbar</key>

<dict>

<key>menus</key>

<array>

</array>



</dict>



</dict>

</plist>

</script>

<script>

var protocolElement = document.getElementById("protocol");

var protocolContent = protocolElement.innerText;

iTunes.addProtocol(protocolContent);

</script>




</head>

<body>

<div id="jingle-page-wrapper">

<div id="jingle-page-wrapper-header">

<div id="secure">

<img src="https://static.ips.apple.com.edgekey.net/ipa_itunes/images/lock.png" />

</div>

<div id="banner">

<div id="apple-logo">

<img src="https://static.ips.apple.com.edgekey.net/ipa_itunes/images/apple_chrome.png" />

</div>

<div id="carrier-logo">

<img src="https://static.ips.apple.com.edgekey.net/ipa_itunes/images/iphonereg/default/log o.jpg" />

</div>

</div>

</div>

<div id="jingle-page-wrapper-content">

<form method="post" id="jingle-page-form" action="/WebObjects/IPACustomer.woa/wo/0.0.0.1.17.3">

<div id="jingle-page-content">

<div id="IPAJingleEndPointErrorPage">

<h1>Your request couldn&rsquo;t be processed.</h1>

<p>We&rsquo;re sorry, but there was an error processing your request. Please try again later.</p>



</div>

</div>

<div id="jingle-page-buttons">

<div id="jingle-page-buttons-left">

</div>

<div id="jingle-page-buttons-right">

</div>

</div>

</form>



</div>

</div>

<div id="jingle-page-wrapper-footer">

<div id="footer">

<div id="legal">

Copyright &copy; 2014 Apple Inc. All rights reserved.

| <a target="_blank" href="http://www.apple.com/legal/iphone/us/privacy/">Privacy Policies</a>

| <a target="_blank" href="http://www.apple.com/legal/iphone/us/terms/">Terms &amp; Conditions</a>

</div>

</div>

</div>

<!-- BEGIN: Customer-facing debug information -->

<div id="preauth-internal" style="display: none;">

SID: P-20141219-*redacted*

Host: nc1-iphonesys-app345.apple.com

Instance: 40008

Time: Fri Dec 19 *redacted*

</div>

<!-- END: Customer-facing debug information -->


</body>

</html>


iPhone 4S won't activate

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.