1 Reply Latest reply: Jul 26, 2013 5:35 AM by lllaass
laurofromtx Level 1 Level 1 (0 points)

One day it was fine then in the afternoon a black spot appeared. I did not drop it or do anything out of the ordinary. The next day it changed shapes. Then it changed shape again and the following day it grew. Any ideas?

iPod touch, iOS 6.1.4
  • lllaass Level 10 Level 10 (164,940 points)

    I recall one other user reporting a similar problem.

    Try the following to rule out a software problem:

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Restore from backup. See:                                 

    iOS: How to back up                             

    - Restore to factory settings/new iOS device.

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

    Apple Retail Store - Genius Bar