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Helpful answers
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Jul 26, 2013 9:57 AM in response to kamsiah.catciborby EZ Jim,Easiest: Contact an Authorized Service Provider for service. Contact Apple Support
Alternative: If you believe that some software is causing your trouble, backup all important files, zero (secure erase) your disk, reinstall Mac OS and applications, and then copy only known good and necessary data files back. This will ensure that any hidden or forgotten files that may be causing your trouble are gone forever.