laurenlemon
Level 1 (0 points)

Q: itunes error ! HELP!

Hi,  I recently got the latest version of iTunes (iTunes 11) and iPod update (6.1.3). It was working fine until today when I tried to open my iTunes and an error message popped up to tell me "New iTunes Library" , and I can not open  it. Anyone have any idea why this has happened??? Need help urgently...

 

Thank you in advance.

iTunes, iOS 6.1.3, iTunes 11

Posted on Jul 26, 2013 12:09 PM

Close
laurenlemon

Q: itunes error ! HELP!

  • All replies
  • Helpful answers

  • by Delgadoh,

    Delgadoh Delgadoh Jul 29, 2013 8:51 AM in response to laurenlemon
    Level 4 (1,405 points)
    Jul 29, 2013 8:51 AM in response to laurenlemon

    Hey laurenlemon,

     

    Thanks for the question, and welcome to Apple Support Communities. I'd take a look at the following troubleshooting steps and see if that resolves the issue:

    1. Quit iTunes.
    2. Download and install the latest version of iTunes.
    3. Use the Finder (Mac) or Windows Explorer (Windows) to go to the iTunes folder that contains the iTunes library files:

      Mac OS X
      /Users/username/Music/iTunes/

      Microsoft Windows Windows XP and Windows 2000
      \Documents and Settings\username\My Documents\My Music\iTunes\

      Microsoft Windows Windows Vista and Windows 7
      \Users\username\Music\iTunes\
    4. Drag the iTunes Library file from the above location to the Desktop.
    5. Open the Previous iTunes Libraries folder in the iTunes folder.
    6. Locate the file named iTunes Library YYYY-MM-DD where YYYY-MM-DD is the date you upgraded iTunes (Year-Month-Day).
    7. Drag this file to the iTunes folder (the enclosing folder).
    8. Rename this file to iTunes Library.
    9. Open iTunes.

    You should now see your missing content in iTunes.

     

    via:

    No content shows up in iTunes after updating

    http://support.apple.com/kb/TS1967

     

    All the best,

    David