HT203167: If you see an exclamation point next to your items in iTunes

Learn about If you see an exclamation point next to your items in iTunes
iamhkjo3
Level 1 (0 points)

Q: Need Help! Plz HELP!

Hey I  bought a couple of new ringtones a few days ago. However I had to restore my iphone today and i lost everything. I try re downloading it on itune but its asking me to pay again. What can i do to restore my ringtone back?

iPhone 4, iOS 6.1.3

Posted on Jul 27, 2013 2:59 AM

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iamhkjo3

Q: Need Help! Plz HELP!

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  • by King_Penguin,

    King_Penguin King_Penguin Jul 27, 2013 3:56 AM in response to iamhkjo3
    Level 10 (135,684 points)
    iTunes
    Jul 27, 2013 3:56 AM in response to iamhkjo3

    Did you copy them from your phone to your computer's iTunes before restoring it e.g. have you got copies of them in the Tones section of your computer's iTunes library or on your backup of your downloads ? If not then you can try contacting iTunes Support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption