DmitryBay1
Level 1 (0 points)

Q: os x 10.8.x and isight?

There is macbook pro 2012 13" i5 2.5


I'm update os x to 10.8.4, then isight not working anywhere, (in photobooth, imessage, skype, facebook). There are no isight in system preferences.

Then I reset pram, smc. I used another profile. No effect.

I reinstal mac os with format hard drive. I instal 10.7.5. But camera not working.

I reset (second) cms, pram. No effect.



I saw in google. There is very frequent problem with update on os x 10.8.x.

I think, that is software problem, not hardware.


questions:

1) is there a solution?

2) is there problem on firmware of smc/efi ?

2a) Is there way to downgrade firmware?

 

 

I wanna working isight...

Thanks for replies,

p.s. Sorry for my english.

MacBook Pro (13-inch Mid 2012), Mac OS X (10.7.5)

Posted on Jul 27, 2013 4:23 AM

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DmitryBay1

Q: os x 10.8.x and isight?

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  • by EZ Jim,

    EZ Jim EZ Jim Jul 27, 2013 9:59 AM in response to DmitryBay1
    Level 7 (22,547 points)
    Jul 27, 2013 9:59 AM in response to DmitryBay1

    Your english works good for me!

     

    You have tried most of the right things from http://support.apple.com/kb/HT2090, but you do not mention that you have checked more than one user account.  Do not use the "Guest" account for this test.  If you don't already have multiple accounts, create a new account for this testing. If you need help creating a new user account, see http://support.apple.com/kb/VI32

     

    (Over time, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD."  Regardless of the name of your Mac's built-in camera, the same info and troubleshooting applies.)

     

    After you have done all required troubleshooting, check whether your camera shows as a USB device anywhere in your Mac's System Information > Hardware > USB >

    Device Tree.   Note that view triangles in the USB Device Tree should all point down like this ▼.  If any points sideways like ▶, click on it so it points down.  Having all pointing down will ensure that you can see all connected USB devices.

     

    I know you think your trouble is in software.  However, after all you have done, if your camera still does not show in your USB Device Tree, you almost certainly have a hardware problem.  Apple or an Apple Authorized Service Provider will be able to fix your trouble.

     

    Professional service is particularly importaint if your firmware is damaged.  I know of no way for us users to downgrade damaged firmware to repair it.

     

    Be sure to make a backup of your important files before sending your Mac for service.

     

     

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.8.4

  • by DmitryBay1,

    DmitryBay1 DmitryBay1 Jul 27, 2013 10:24 AM in response to EZ Jim
    Level 1 (0 points)
    Jul 27, 2013 10:24 AM in response to EZ Jim

    thanks you.

     

    A use the administrator account.

    And I try to use guest account.

     

    http://support.apple.com/kb/HT2090 this test not help me.

     

    In system information in usb there are no isgiht

    IMG_1ggg341.JPG

     

    It's not good from apple, to give this for users. Google says, that is offen problem with isight and os x 10.8.x.

     

    My waranty will die in 6 aug 2013. I think i sent my mbp to apple.

     

    Thank you for reply.

  • by EZ Jim,

    EZ Jim EZ Jim Jul 28, 2013 8:52 AM in response to DmitryBay1
    Level 7 (22,547 points)
    Jul 28, 2013 8:52 AM in response to DmitryBay1

    DmitryBay1 wrote: thanks you...

     

    You are very welcome.

     

    DmitryBay1 wrote: ... And I try to use guest account...

     

    NO!

     

    Do not use the "Guest" account for this test.

     

    Do NOT use the "Guest" account for your normal login account either!

     

    Create a new account instead.

    Video tutorial at http://support.apple.com/kb/VI32

    Text instructions at http://support.apple.com/kb/ph4600

     

    DmitryBay1 wrote: ... http://support.apple.com/kb/HT2090 this test not help me. In system information in usb there are no isgiht ...

     

    The test gives important help.  It tells you to have your Mac serviced because you still see no camera:


    "If your ... camera is still not behaving correctly ... contact Apple ... for service."

     

    DmitryBay1 wrote:... It's not good from apple, to give this for users. Google says, that is offen problem with isight and os x 10.8.x...

     

    Apple's article gives you the quickest, most efficient, and most reliable way to get your iSight fixed.

     

    Not everything that a Google (or any other search engine) finds on the web is always true.  Remember that Apple, not Google, sells, repairs, and provides warranties for these Apple products.

     

    Following Apple's instructions has always restored my Macs' functions.


    DmitryBay1 wrote:... My waranty will die in 6 aug 2013. I think i sent my mbp to apple...

     

     

    You are wise to have your problem properly corrected by authorized service technicians before your warranty expires.

     

    DmitryBay1 wrote:...Thank you for reply.

     

    You're most welcome. 

     

     

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.8.