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debbiew244

Q: i have lost all my photos from my iphone 5 when i was trying to put music on my phone help

I was trying to put music onto my phone when i looked back onto my phone all of my photos were gone they r not in my i cloud or on my computer

iPhone 5, iOS 6.1.4

Posted on Jul 27, 2013 10:17 AM

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Q: i have lost all my photos from my iphone 5 when i was trying to put music on my phone help

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  • by pvonk,

    pvonk pvonk Jul 27, 2013 10:25 AM in response to debbiew244
    Level 6 (13,739 points)
    Jul 27, 2013 10:25 AM in response to debbiew244

    If you had photos on both your computer and on the iphone and now neither has any of the photos, then you must have been using photo stream, is that correct?

     

    If so, you must have disconnected from photo stream, check to be sure it's turned on in settings and system preferences, in the icloud section.  If turned off, then turn on again.  However, with photo stream, pics or only kept for up to 30 days and only up to 1000 pics.  Could this be the problem (the photos you had are beyond the 30 days)?  Also on the iphone, be sure to check in camera roll, not photo stream - are the photos all gone from there?

     

    You can't see photos on icloud, only on your computer and iphone.