Mail and iCloud Sync stopped working

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Mail and iCloud Sync stopped working

Hi Everybody,

This is a really strange problem. My mail just stopped receiving emails including my icloud emails and other web accounts (on my macbook pro and my iphone). Furthermore notes and contacts are not syncronized betwen devices anymore.

I can access my icloud mails through the webportal. If I add an IMAP account to mail for my other mail accounts it also works. But the pop3 accounts and the icloud account in mail just stopped receiving mail. I can send out mails.

I have tried the regular troubleshoot advices but nothing worked.

Can anybody help me? Thanks.

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Jul 28, 2013 2:50 AM

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Answer 1

Linc Davis

Level 10

209,739 points

Jul 28, 2013 7:51 AM in response to Erbsenroller

I have tried the regular troubleshoot advices

Such as?

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Answer 2

Erbsenroller Author

Level 1

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Jul 29, 2013 2:13 AM in response to Linc Davis

Hi Linc,

I retested all the connections and network settings, but everything works fine. Just now I tried adding the same mail account twice again but this only works with IMAP, which I didn't use in my 'old' accounts. The strange thing is that both of my devices (iPhone and MacBook Pro) don't sync with my icloud account anymore (mail, notes and contacts). Plus the devices use different connections. The MacBook uses WLAN and the iPhone uses the regular 3G connection. So it can't be a connection problem.

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Answer 3

Erbsenroller Author

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Jul 29, 2013 2:15 AM in response to Erbsenroller

I just realized that this has only started since I am back home in Germany. I have been abroad for the last year and everything worked fine. But still, I don't see how this could cause a problem.

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Answer 4

Linc Davis

Level 10

209,739 points

Jul 29, 2013 7:09 AM in response to Erbsenroller

iCloud: Fehlerbehebung für iCloud Mail

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Answer 5

Erbsenroller Author

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Jul 30, 2013 2:49 AM in response to Linc Davis

I tried it all. Didn't work.

I also do have the same problem as described here: https://discussions.apple.com/thread/5030566.

The iCloud mail configuration from within System Preferences > iCloud does not work. I can tick Contacts and Notes but the sync does not work either.

Really not sure what to try next.

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Answer 6

Linc Davis

Level 10

209,739 points

Jul 30, 2013 7:03 AM in response to Erbsenroller

The poster in the thread that you refer to had a problem with his iCloud account. If your symptoms are the same, then you should contact iCloud support.

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