TNT tracking & refund question

Question

Level 1

30 points

TNT tracking & refund question

This is not strictly MacBook-related, but it doesn't fit anywhere else either.
I ordered a MacBook last Friday (the second one, by the way, I had to send the first one back). Yesterday (Monday), I got the usual e-mail telling me that it was sent. Tracking number was given as well. Now, everytime I want to track it, TNT tells me that my number doesn't exist. It worked well the last time, so I'm a little worried that Apple has messed up my order. Or is it normal that TNT is a little slow and tracking doesn't work for the first couple of days?

That's my first question. My second question is about the refund policy of Apple:
As I said, I sent my first MacBook back within the 14-day period. This time tracking worked, so I know for sure that the MacBook was delivered. If Apple indeed refunds the money (which I hope), will I get some kind of confirmation, i.e. an e-mail or a letter?

iBook G4, 12", Mac OS X (10.4.6)

Posted on Jun 13, 2006 5:15 AM

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Answer 1

aquamacs

Level 1

20 points

Jun 13, 2006 10:02 AM in response to phunkjoker

I am in the same situation only now after three days the TNT page now acknowledges my new tracking number.

My MB has a "week 24" serial number and was built on Monday the 12th of June. It left China today and hopefully it will be here before too long.

Keep trying the tracking number it will work in the end.

Regarding the 14 day buyer's remorse period, I'm sure that the same applies to your new MB also from the date it will be delivered.

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Answer 2

phunkjoker Author

Level 1

30 points

Jun 17, 2006 9:52 AM in response to aquamacs

You're right, it worked after a couple of days. But I still haven't received any information about my returned MacBook...

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Answer 3

TrishP

Level 1

95 points

Jun 17, 2006 10:03 AM in response to phunkjoker

Have you looked under My Orders, and clicked on the return? Mine is there, and says it's pending, and also itemizes what the refund should be. Mine has not yet reached them (it appears to have gone Fedex ground) but I'm assuming when they get it, that page will be updated to reflect the return/refund.

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Answer 4

phunkjoker Author

Level 1

30 points

Jun 17, 2006 3:21 PM in response to TrishP

Thank you for the reply. The item is listed and it says "Returns Completed - Return processed on Jun 13, 2006", which should mean it's done, right? So how come I haven't received neither money nor any notice? I'm starting to get a little worried that I might not get my refund, which would mean I'm stuck with two MacBooks. Yay.

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Answer 5

phunkjoker Author

Level 1

30 points

Jun 17, 2006 3:23 PM in response to phunkjoker

Still no refund.

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Answer 6

TrishP

Level 1

95 points

Jun 17, 2006 5:32 PM in response to phunkjoker

Don't worry just yet :o) I don't know if you can see when they processed the return, but I do know it takes a few days to credit the money back. I know this from past experience and even from this time. I wanted my replacement NOW, so I chose to charge the replacement to a different card (the only one I had when I called in the middle of teaching a class). I got home and realized I'd chosen badly and should have used another card with lower interest. I called back, and they switched the charge to a third card :o). By the next day I was seeing the charge on all three cards...dang that's a lot of money! Anyhow, calls to Apple and the banks assured me that it takes some time, and I guess I know this from returning things in actual stores. Plus bank transactions don't show up on weekends, so give it a few days. Call Apple if you want to check. I probably would because I'm like that and I wouldn't be able to rest until I knew I hadn't ended up buying two! Or, in my case, three!

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Answer 7

phunkjoker Author

Level 1

30 points

Jun 17, 2006 8:06 PM in response to TrishP

Thanks again! I actually called Apple a few days ago, and they told me that my refund is being processed and that it'll take a few days more. But that was almost a week ago. But I guess I will have to wait some more.
Oh, and yes, it's really a stupid feeling, worrying whether you've just bought two MacBooks 🙂

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Answer 8

TrishP

Level 1

95 points

Jun 20, 2006 12:34 PM in response to phunkjoker

So, did you ever get your refund? I actually have a question for you, now. Mine reached Apple today, and I'm curious how long it took before you saw it switch from "return pending" to something else. Yes, I'm still stressing about paying for two :o) The good thing is the replacement I got is fantastic!! As soon as I get the refund, I'll really be happy...

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Answer 9

phunkjoker Author

Level 1

30 points

Jun 24, 2006 6:39 AM in response to TrishP

Yes, I got my refund, they sent me a letter. Unofortunately, I can't tell you how look it took before it switched, because it had already switched the first I looked 🙂
But my guess would be two weeks. It certainly takes some time.

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Answer 10

TrishP

Level 1

95 points

Jun 24, 2006 11:24 AM in response to phunkjoker

I saw your post, and checked my credit card. Lo and behold, the money has been credited!! It took five days by my calculations. Oddly enough, they didn't credit $15.90, and I can only assume this is because of either the promotional discount (save an extra $30...though that doesn't add up) or because I forgot to return the extension cord (3 prong) that goes with the adapter. Either way, I'm happy that I didn't end up paying for more than one! Thanks again!

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