Help! Need to get rid of MacKeeper and Spinning Wheel!

Question

Help! Need to get rid of MacKeeper and Spinning Wheel!

Hello Apple Community,

I have a problem that has been solved by one member of the community, however, I am still having the same problem. I thought I knew my mac pretty well however, I was one of those stupid people who installed MacKeeper in hopes of cleaning up my macbook pro and get the spinning "wheel of death" to STOP!

I have read the posts and the comments from previous threads. One in particular was posted by "uvistr" requesting help with the same problem I am having. The community member, "etresoft", provided a great solution. However, I tried to follow the directions to re-install mackeeper and then un-install, but I could not find any information in my logs with anything related to mackeeper. When I went to the mackeeper site, the only way I could re-load it was to buy it again! I feel like I am going in circles!

I thought I had deleted, dumped, trashed MacKeeper, but I still have the white screen on my desktop that says "unistall mackeeper". Only the GREEN light is available to use and of course I only just get a bigger screen! Nothing is on the screen and there are no options in the finder (that I have found) to delete this white screen.

I do know that I didn't un-install it correctly based on the information from "etresoft". I am at the point of getting rid of everything on my macbook and then re-install everything. I have everything backed up on an external hard drive.

Once I get MacKeeper off of my machine, will the spinning wheel stop? OR does anyone think there is another problem that is causing it to constantly spin? I have checked with Comcast and am running at their top speed. I have the latest upgrade of OSX Lion and have deleted all pictures and movies from my hard drive. Any thoughts?

Thanks for any help that can be provided.....

MacBook Pro, OS X Mountain Lion, Mount. Lion doesn't recogniz server

Posted on Jul 28, 2013 11:49 AM

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Answer 1

Best reply

dominic23

Level 10

83,910 points

Jul 28, 2013 11:59 AM in response to jacobsonpam613

No, you do not need MacKeeper. Removing MacKeeper will help.

If your Mac runs slowly

http://support.apple.com/kb/PH10798

Start up in Safe Mode

http://support.apple.com/kb/PH11212

Repair Disk

Steps 1 through 7

http://support.apple.com/kb/PH5836

Increase Disk space

http://support.apple.com/kb/PH10677?viewlocale=en_US

Reset SMC. http://support.apple.com/kb/HT3964

Choose the method for:

"Resetting SMC on portables with a battery you should not remove on your own".

Reinstall OS X

http://support.apple.com/kb/PH10763?viewlocale=en_US

Best.

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Answer 2

Linc Davis

Level 10

209,547 points

Jul 28, 2013 5:13 PM in response to jacobsonpam613

How did you try to uninstall MacKeeper? How long ago did you install it?

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Answer 3

Aug 11, 2013 4:51 PM in response to Linc Davis

To answer Linc's question, I originally installed MacKeeper a couple of years ago. I didn't have any trouble with it until there was a glitch with my Comcast Internet connection. It may have been just coincidental, but my computer started to do extrememly weird stuff and I was getting error messages frequently when using all of my apps. I was SO FRUSTRATED with my computer, I got help from apple support and the computer got cleaned up (back to factory install mode) and then I started it up again by re-installing my software.

There were still problems with apps, the spinning wheel and error messages, so I ended up having to connect with a professional who could understand the apple "lingo", and cut through the Comcast firewalls and all of their codes, etc.! It was a mess! I have had macs all my life and have never experienced anything like that before. The professional IT guy told me to get rid of mackeeper and I couldn't do it. He had to get on my mac and remove it for me. I think I am good now. Thanks for your interest and offer to help me. Is MacKeeper advertising now by calling itself "Keeper"? This is really a sneaky way for them to get people back if it is indeed MacKeeper.

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