hbirkie
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Q: AppleTV won't recognize signal

AppleTV won't recognize WiFi signal.  The  base is 50 ft. away with 2 walls.  Is this too far and if so, can I put a NetGear router connected to the modem with a firewire half way?

iMac flat screen, Mac OS X (10.4.11)

Posted on Jul 28, 2013 7:28 PM

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hbirkie

Q: AppleTV won't recognize signal

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  • by sterling r,

    sterling r sterling r Jul 31, 2013 6:58 AM in response to hbirkie
    Community Specialists
    Jul 31, 2013 6:58 AM in response to hbirkie

    Hello hbirkie,

     

    I recommend you take a look at this article named Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections found here http://support.apple.com/kb/TS4546

     

     

    You can resolve many Wi-Fi issues by checking your network connection settings. You can view or adjust these by selecting Settings > General > Network on Apple TV:

    TS4546_01----en.png

    If you discover that you aren't connected to a network, the signal strength is low, or some of these settings are incorrect or blank, try the following steps:

    1. Ensure that Apple TV is within range of your Wi-Fi router or base station.
    2. Confirm that your Wi-Fi router and cable/DSL modem are connected to power and turned on.
    3. Make sure other devices (computers, iPhone, iPad, for example) are able to connect to the Wi-Fi network and access the Internet.
    4. Check your Wi-Fi network settings on Apple TV:
      • Select Settings > General > Network > Wi-Fi and press the center button on the remote to display nearby networks.
      • Choose your Wi-Fi network from the list.
      • If your Wi-Fi network uses a password, make sure you are entering it correctly.
    5. Restart your Apple TV by selecting Settings > General > Restart.
    6. Try restarting your Wi-Fi router or modem by turning it off and then on again.

    If possible, connect an Ethernet cable and verify your Internet connection. If you can connect to the Internet using an Ethernet connection, verify that your Apple TV is using the latest software by selecting Settings > General > Software Update. If your Apple TV can be updated, install the update and then try the steps again.If the above steps did not resolve your Wi-Fi issue, click the symptom below to display more detailed troubleshooting steps.

    If you're unable to see your Wi-Fi network

    Select Settings > General > Network > Wi-Fi and check if you can see any Wi-Fi networks. If you can see other Wi-Fi networks, the issue may be isolated to your Wi-Fi network.

    1. Check for any obstructions and adjust the location of your router or Apple TV; also check for sources ofpotential interference.
    2. If your Wi-Fi network is configured as closed or private, it will not broadcast the network name to Wi-Fi devices.
      • You can join a closed or private network by selecting Settings > General > Network > Wi-Fi > Otherand entering the Wi-Fi network name, security, and password.
    3. Try restarting your Wi-Fi router or modem by turning it off and then on again.
    4. Update your Wi-Fi router to the latest firmware.
      • For an AirPort Base Station, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
    5. Verify that other devices can see and connect to your Wi-Fi network. If other devices cannot connect to your Wi-Fi network, contact your router manufacturer.

    If after attempting the above steps, your Apple TV still cannot see any Wi-Fi networks and other devices are able to see and connect to your Wi-Fi network:

    1. Restart your Apple TV: Select Settings > General > Restart.
    2. If you can connect to the Internet using an Ethernet connection, verify that your Apple TV is using the latest software by selecting Settings > General > Software Update. If your Apple TV can be updated, install the update and test again.

     

    All the best,

    Sterling