pcheek

Level 1 (0 points)

Q: MAcbook Pro Serial Number not recognised

my macbook pro 13 inch late 2012 model has serial number that is not recognised by apple support site. Does anyone know what the problem is?

MacBook, OS X Mountain Lion (10.8.4)

Posted on Jul 29, 2013 5:10 AM

I have this question too

Q: MAcbook Pro Serial Number not recognised

All replies

Helpful answers

by mende1,

mende1 Jul 29, 2013 5:12 AM in response to pcheek
Level 10 (93,324 points)

Desktops

Jul 29, 2013 5:12 AM in response to pcheek

Welcome to Apple Support Communities

Where are you looking for the serial number? See > http://support.apple.com/kb/HT1559
Reply options

Link to this post

by pcheek,

pcheek Jul 29, 2013 5:19 AM in response to mende1
Level 1 (0 points)

Jul 29, 2013 5:19 AM in response to mende1

I've checked that number against the number shown on the about apple screen too and its the same, when typed in though it comes up as not recognised? I've cut and paste from the about apple screen and also re typed it in manually, no luck.
Reply options

Link to this post

by mende1,

mende1 Jul 29, 2013 5:21 AM in response to pcheek
Level 10 (93,324 points)

Desktops

Jul 29, 2013 5:21 AM in response to pcheek

Did you get the logic board replaced? Note that in this case, the serial number may not appear. I recommend you to contact with Apple > http://support.apple.com/kb/HE57

If your MacBook was purchased less than 14 days ago, you can return it and get a new one free of charge
Reply options

Link to this post

by pcheek,

pcheek Jul 29, 2013 5:27 AM in response to mende1
Level 1 (0 points)

Jul 29, 2013 5:27 AM in response to mende1

No i've had no maintenance done at all and it was purchased from an authorised apple store.
Reply options

Link to this post

by mende1,

mende1 Jul 29, 2013 5:30 AM in response to pcheek
Level 10 (93,324 points)

Desktops

Jul 29, 2013 5:30 AM in response to pcheek

In that case, you can try taking the MacBook to that reseller and see what they can do
Reply options

Link to this post

by LowLuster,

LowLuster Jul 29, 2013 6:18 AM in response to pcheek
Level 6 (12,074 points)

Jul 29, 2013 6:18 AM in response to pcheek

Are you sure you aren't typing a Zero ( 0 ) for an OH ( o/O) or the reverse? Or even a One ( 1 ) for a L or reversed?
Reply options

Link to this post