Q: AT&T iPad mini Personal Hotspot issue

Hi Christopher,

I would suggest seeing if any of these ideas help:

iPad (Wi-Fi + Cellular Models): Troubleshooting a cellular data connection

http://support.apple.com/kb/TS4249

Follow the steps below, testing after each step.

1. Check for a carrier settings update.
2. Update your iPad.
3. Toggle the Cellular Data setting off and on under Settings > Cellular Data.
4. Restart your iPad.
5. Tap Settings > General > About. Locate the Carrier entry and make sure that your carrier is correct.
6. If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Cellular Data > SIM PIN.
7. Make sure you're in an area of good coverage. If the cellular data connection works in another area, contact your carrier to report the original affected area.
8. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
9. Restore the iPad as new.

If none of the above steps resolves the issue, make an appointment at an Apple Retail Store, contact your carrier, or contact AppleCare to troubleshoot further.

Some of the ideas may not apply or help since everything sounds like it is working fine beyond the tower jumping, but it's worth a shot.

Take care,

- Ari

Hi Christopher,

It sounds like we may need to try a different direction then. Due to the nature of your issue you may find more information by using another one of Apple's support resources:

https://expresslane.apple.com/GetproductgroupList.action

Take care!

- Ari