I have a client who is using his iPad mini as a personal hotspot for his MacBook Air 11". He has the appropriate data plan from AT&T. When the iPad relocates from one town to the next (changes cells), the personal hotspot no longer functions. In order to reconnect, Cellular Data has to be turned off (along with the hotspot switch), then back on. Has anyone else encountered this issue?
Hi Christopher,
I would suggest seeing if any of these ideas help:
iPad (Wi-Fi + Cellular Models): Troubleshooting a cellular data connection
http://support.apple.com/kb/TS4249
Follow the steps below, testing after each step.
- Check for a carrier settings update.
- Update your iPad.
- Toggle the Cellular Data setting off and on under Settings > Cellular Data.
- Restart your iPad.
- Tap Settings > General > About. Locate the Carrier entry and make sure that your carrier is correct.
- If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Cellular Data > SIM PIN.
- Make sure you're in an area of good coverage. If the cellular data connection works in another area, contact your carrier to report the original affected area.
- Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
- Restore the iPad as new.
If none of the above steps resolves the issue, make an appointment at an Apple Retail Store, contact your carrier, or contact AppleCare to troubleshoot further.
Some of the ideas may not apply or help since everything sounds like it is working fine beyond the tower jumping, but it's worth a shot.
Take care,
- Ari
thanks, ari. i tried all of the above, as well as an A&I on the MacBook Air, to now avail. tethering seems to be the most reliable, so he's using that in the interim.
Hi Christopher,
It sounds like we may need to try a different direction then. Due to the nature of your issue you may find more information by using another one of Apple's support resources:
https://expresslane.apple.com/GetproductgroupList.action
Take care!
- Ari
AT&T iPad mini Personal Hotspot issue
