0 Replies Latest reply: Jul 29, 2013 12:11 PM by d4nh2013
d4nh2013 Level 1 (0 points)

Hi all


I am hoping someone can help.


I have just bought a new Asus laptop with Windows 8 and have installed the latest version of iTunes.


All my music is in the library now and I have created some play lists and went to burn a disc, I selected maximum possible speed and in about 1 second it says "disc initiallising" and then straight away says "cancelling disc burn" and then says "attempt to burn disc failed, an unexpected error (4310) has occured".


I have googled this but cant find a solution that works. I have tried changing the compatibility to Windows 7, also tried Widows XP (service pack 3) and also unchecked this to not use an older version whatsoever. I have tried registering the new computer to my account. I have also tried a lower speed at 1x, when doing this it does a longer initialising and goes through all the songs but as soon as it goes to burn it cancels itself.


I have tried several different blank discs, nothing. It worked perfectly like this on the old computer (windows 7).


I have even ran diagnostics on the DVD drive through iTunes and results are below -


Can anyone help? I just want to put my music on to disc.





DVD Drive diagnostic results -


Microsoft Windows 8 x64 Home Premium Edition (Build 9200)



QuickTime not available

FairPlay 2.4.14

Apple Application Support 2.3.4

iPod Updater Library 10.0d2

CD Driver

CD Driver DLL

Apple Mobile Device

Apple Mobile Device Driver not found.

Bonjour (333.10)

Gracenote SDK

Gracenote MusicID

Gracenote Submit

Gracenote DSP


iTunes Serial Number 00CEB61809777220


Current user is not an administrator.

The current local date and time is 2013-07-29 19:40:30.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.



**** External Plug-ins Information ****


No external plug-ins installed.


iPodService (x64) is currently running.

iTunesHelper is currently running.

Apple Mobile Device service is currently running.


**** CD/DVD Drive Tests ****


No drivers in LowerFilters.

UpperFilters: GEARAspiWDM (,



Drive is empty.


The last failed audio CD burn had error code 4310(0x000010d6). It happened on drive E:   HL-DT-ST DVDRAM on CDR media at speed 10X.