Q: ipod software update server could not be contacted

I have tried to restore my daughter's ipod 4th generation with no luck via apple articles...I have checked connections and still nothing. I spoke to someone at Apple support who directed me to read an article. I can't believe that Apple doesn't help trouble shoot their own devices...might have to ditch them cuz I'm not spending moeny for someone to fix something that is simply locked up! Could someone please give me some other options. I have been locked out for over 6 months...thank you!

iPod touch

Posted on Jul 29, 2013 5:44 PM

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Q: ipod software update server could not be contacted

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by deggie,

deggie Jul 29, 2013 6:39 PM in response to axog8r95
Level 9 (54,831 points)

iPhone

Jul 29, 2013 6:39 PM in response to axog8r95

I believe they wanted you to read the article while they waited, plus you had to have received a case number you could have called them back.

Is this on a Windows computer? If yes, temporarily disable ALL the antispyware/antivirus software you have to have and make sure your firewall is open and try it again.
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by lllaass,

lllaass Jul 30, 2013 5:26 AM in response to axog8r95
Level 10 (190,876 points)

Apple Watch

Jul 30, 2013 5:26 AM in response to axog8r95

Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem
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Q: ipod software update server could not be contacted

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by deggie,

by lllaass,

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