1 Reply Latest reply: Jul 29, 2013 7:42 PM by Kenichi Watanabe
emaclean3 Level 1 Level 1

I've tried the Reset utility option and receive the error code 1417, I'm also unable to update the ipod.


I'm simply looking to reset to factory settings and start fresh. Your assistance in this matter is greatly appreciated.


Thank you

iPod shuffle, 2nd Generation
  • Kenichi Watanabe Level 8 Level 8
    Mac OS X

    If the shuffle appears in iTunes when connected, you need to use the Restore button.  The Restore button is on the shuffle's Settings screen, when you select the shuffle in iTunes.  This will erase the iPod, reinstall its software, and set it to default settings.