Software update - Digital Camera RAW compatability update 4.04

If you have more than one user account, these instructions must be carried out as an administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Select "/var/log/install.log" from the file list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

When posting a log extract, be selective. Don't post more than is requested.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

Your system is configured to download updates from a private server, not from Apple. That server isn't working or isn't reachable. If you're bound to a network directory server, or if you're behind a firewall that doesn't allow downloading updates directly from Apple, your network administrator has to solve the problem. Otherwise, proceed as follows.

Back up all data.

Triple-click the line below on this page to select it:

/Library/Preferences/com.apple.SoftwareUpdate.plist

Copy the selected text to the Clipboard (command-C).

In the Finder, select

Go ▹ Go to Folder…

from the menu bar. Paste into the box that opens (command-V), then press return.

A Finder window will open with a file selected. Delete the selected file. You may be prompted for your administrator password. Try Software Update again.

Please follow the instructions exactly.

Navigate in the Finder to the file indicated above and delete it. It's in the Library folder at the top level of the startup volume (alongside Applications and System), not the one in your home folder.