Q: I pre-ordered an album... ?

Pre-ordered an album. I got an email stating the album was now ready for download. Gave a link and also told me to go to the Store menu and check for active downloads. Well, I'm on an iPhone 5. The link just takes me to iTunes. And there's no Store menu! Help?!

iPhone 5, iOS 6

Posted on Jul 30, 2013 12:46 AM

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Q: I pre-ordered an album... ?

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by judysings,

judysings Aug 1, 2013 7:32 AM in response to SeeraNightfire
Community Specialists

Aug 1, 2013 7:32 AM in response to SeeraNightfire

Hi SeeraNightfire,

Welcome to the Support Communities!

The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.

Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519

Cheers,

- Judy
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by SeeraNightfire,

SeeraNightfire Aug 1, 2013 10:50 AM in response to judysings
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Aug 1, 2013 10:50 AM in response to judysings

That didn't help. The album is not where that guide takes me to.
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by judysings,

judysings Aug 4, 2013 2:56 PM in response to SeeraNightfire
Community Specialists

Aug 4, 2013 2:56 PM in response to SeeraNightfire

Hi SeeraNightfire,

The article below explains how the pre-order process should work.

iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714

If you are still not able to see your purchase, follow the steps in this article:

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US

- Judy
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Q: I pre-ordered an album... ?

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by judysings,

by SeeraNightfire,

by judysings,

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