Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Premarathna
Premarathna Author
User level: Level 1
5 points

I have error 1002 , so how can i fix it ?

My iPhone is stuck with the frozen "connect to itunes" screen, When i try reset it gets to 99% and ends up saying error 1002. How can I fix this ?

iPhone 3G

Posted on Jul 30, 2013 3:45 AM

Reply
Question marked as Best reply
User profile for user: Allan Sampson
Allan Sampson
User level: Level 10
123,677 points

Posted on Jul 30, 2013 4:38 AM

http://support.apple.com/kb/TS3694#error1002


Error 1002, 1011, 1012, 1014 : These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with a known-good 30-pin Dock Connector cable, computer, and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value (00 499901 064000 0) can also confirm a hardware issue.

View in context
1 reply
Question marked as Best reply
User profile for user: Allan Sampson
Allan Sampson
User level: Level 10
123,677 points

Jul 30, 2013 4:38 AM in response to Premarathna

http://support.apple.com/kb/TS3694#error1002


Error 1002, 1011, 1012, 1014 : These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with a known-good 30-pin Dock Connector cable, computer, and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value (00 499901 064000 0) can also confirm a hardware issue.

Reply

I have error 1002 , so how can i fix it ?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up