technomacx

Q: safari

When i was use my safari browser i install an unknown extension after that the safari crashed and a cant open it at all

try to fix disk permissions and to use clean my mac

nothing happened

Pleas help


Mac Pro, OS X Mountain Lion (10.8.2)

Posted on Jul 30, 2013 5:43 AM

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Q: safari

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jul 30, 2013 8:05 AM in response to technomacx
    Level 10 (208,044 points)
    Applications
    Jul 30, 2013 8:05 AM in response to technomacx

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Step 1

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

    Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

     

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

     

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

     

    Step 2

     

    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

     

    Note: If you don't have another web browser on the affected computer, email the information to yourself and retrieve it on the device you're using to connect to this site.

  • by The hatter,

    The hatter The hatter Jul 30, 2013 8:16 AM in response to technomacx
    Level 9 (60,935 points)
    Jul 30, 2013 8:16 AM in response to technomacx

    1st do not use clean my mac

     

    2nd you can do a safe launch of Safari

     

    learn where safari extensions are stored as well as cache, history, site previews, all in your home folder library preferences

     

    Apple made the library hidden. Pox on them. Use Go To menu and hold the option key to display Library

     

    http://www.apple.com/support/safari

    product support and tech articles and answer to questions and a link to the Safari Community.

     

    https://discussions.apple.com/community/mac_os/safari?view=overview

     

    Unsupported third-party add-ons

    http://support.apple.com/kb/TS3230

     

    Troubleshooting Safari extensions and safe browsing

    https://discussions.apple.com/message/11925841#11925841

     

    Also, move the cache.db file to the Trash and see if that helps.

    Library/Caches/com.apple.Safari

     

    These files are usually installed in one or more of the following locations: 

    • /Library/Internet Plug-Ins/
    • /Library/Input Methods/
    • /Library/InputManagers/
    • /Library/ScriptingAdditions
    • ~/Library/Internet Plug-Ins/
    • ~/Library/Input Methods/
    • ~/Library/InputManagers/
    • ~/Library/ScriptingAdditions

      The first four locations listed are in the root-level Library on your hard disk, not the user-level Library in your Home folder. 

    The tilde (~) represents your Home folder.

    • To find the Home folder in OS X Lion, open the Finder, hold the Option key, and choose Go > Library.
    • To find the Home folder in Mac OS X v10.6 and earlier, open the Finder and choose Go > Home. Then, click the Library folder.