HT203206: Fix unexpected quits or launch issues in iTunes for Windows

Learn about Fix unexpected quits or launch issues in iTunes for Windows
sarahflynn1424

Q: An album LP crashes my iTunes

Hi Everyone,

 

Hoping someone can help, iTunes crashes everytime I attempt to open an album LP within the program. I tried opening it in safe mode and the problem still occured. This is the error detail I am getting from Windows:

 

Problem signature:

  Problem Event Name:          APPCRASH

  Application Name:          iTunes.exe

  Application Version:          11.0.4.4

  Application Timestamp:          51a8f09f

  Fault Module Name:          KERNELBASE.dll

  Fault Module Version:          6.1.7601.18015

  Fault Module Timestamp:          50b83c8a

  Exception Code:          c06d007e

  Exception Offset:          0000c41f

  OS Version:          6.1.7601.2.1.0.256.48

  Locale ID:          1033

  Additional Information 1:          0a9e

  Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:          0a9e

  Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

 

If anyone has any ideas on how to fix this, it would be much appreciated! Thank you.

Posted on Jul 30, 2013 7:53 AM