HT203251: Apple Remote Desktop: Clients become unavailable if screen locked or curtained during logout

Learn about Apple Remote Desktop: Clients become unavailable if screen locked or curtained during logout
Sudarshon
Level 1 (0 points)

Q: Remote Desktop 3.6.1 Doesn't connect to Control screen..but able to copy files

I am trying out Remote Desktop 3.6.1, It connect some time but most of time it gets stuck on "Connecting to "computername" " and also give error message to check remote management setting which is turned on. On Remote Desktop program , i can see the computer currentstatus: Available, and see current Application running on that computer  and also able to copy files to that computer. The problem is not able to control,observe or curtain remote computer screen.

 

Any help would be appriciated.

 

 

Thanks

Remote Desktop 3.6.1, OS X Mountain Lion (10.8.4)

Posted on Jul 30, 2013 12:16 PM

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Sudarshon

Q: Remote Desktop 3.6.1 Doesn't connect to Control screen..but able to copy files

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  • by varjak paw,

    varjak paw varjak paw Jul 31, 2013 7:59 AM in response to Sudarshon
    Level 10 (169,890 points)
    Jul 31, 2013 7:59 AM in response to Sudarshon

    If it's not working at all, the first thing to check is to make sure that port 5900 is open on the path between your admin system and the client, and that it's forwarded if necessary to the client's IP address. If it's working erratically, then you may have network problems or the client's IP address is shifting due to DHCP lease expiration or the system being restarted.

     

    Without more details about your network between the admin system and client it's difficult to offer much more in the way of advice, but perhaps that will help.

     

    Regards.