Q: When I want to purchase something it tells me that my purchase could not be completed, and it tells me to come to this site. This is on my iPod touch by the way

Hey Rachel kivi,

When troubleshooting iTunes Store connection issues, the following articles provide the best information:

First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and sign back in.

iOS: Changing the signed-in iTunes Store Apple ID account

http://support.apple.com/kb/HT1311

If the above did not resolve your issue, refer to the following:

Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368

If you haven't been able to connect to the iTunes Store:

 

- Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.

 

- Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.

 

- Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.

 

- Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.

 

- Try resetting (turning off and then on again) your Wi-Fi router

 

- If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connectionsoriOS: Troubleshooting Wi-Fi networks and connections.

Thanks,

Matt M.