1 Reply Latest reply: Jul 31, 2013 9:19 AM by Linc Davis
Amrosia Level 1 (0 points)

I am having a problem with pdf attachments I receive in mail.

Some of them disappear as attachments and all that is left is a string of indecypherable script. This happens some times when the email arrives and some times days or weeks later. Anybody else having this problem? Is there a solution?

MacBook Pro with Retina display, OS X Mountain Lion (10.8.4)
  • Linc Davis Level 10 (184,625 points)

    Quit Mail. Force quit if necessary.


    Back up all data. That means you know you can restore the Mail database, no matter what happens.


    Triple-click the line below on this page to select it:


    ~/Library/Mail/V2/MailData/Envelope Index


    Copy the selected text to the Clipboard (command-C). In the Finder, select


    Go Go to Folder


    from the menu bar. Paste into the box that opens (command-V), then press return.


    A Finder window will open with a file selected. Move the selected file to the Desktop, leaving the window open. Other files in the folder may have names that begin with "Envelope Index". Move those files, if any, to the Trash.


    Log out and log back in. Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is corrupt and that Mail has to quit. Click OK.


    Test. If Mail now works as expected, you can delete the file you moved to the Desktop. Otherwise, post your results.