Elif B.

Q: My iTunes crashes when I connect my iPod classic.

I tried reseting my computer, reseting my iPod and even connecting my iPod to another computer. Even in another computer when I connect it, iTunes freezes.

Is my iPod dead?

I can still listen to the playlist in it. It's still working, in it's own way.

I can't even restore my iPod because of the iTunes freezing.

 

Please help me

iPod classic

Posted on Jul 31, 2013 7:17 AM

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Q: My iTunes crashes when I connect my iPod classic.

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  • by matt00,

    matt00 Aug 2, 2013 12:23 PM in response to Elif B.
    Level 5 (4,015 points)
    Aug 2, 2013 12:23 PM in response to Elif B.

    Hello Elif B.,

     

     

    Thanks for the question, and welcome to Apple Support Communities.

     

    The following article provides troubleshooting steps for the issue you described. Because you mentioned the issue persists on another computer, you may want to refer to that section:

     

    iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch

    http://support.apple.com/kb/TS3219

     

    If the issue also occurs on a different computer:


    You may need to restore your device to factory settings.

     

    - If your device has an internet connection, you may use email to send yourself your pictures, notes, and other data you may need to back up before you restore.

     

    - If you have backed up your device in the past, and you wish to keep this backup, make a copy of your backup on your computer. See this article for details on where backups are stored.

     

    - Follow this article to restore your device. When the restore is finished, restore from your latest backup.

     

    - If the issue returns, follow steps this article again, but restore your device "As new" when prompted.

     

    Thanks,

     

    Matt M.