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Aug 2, 2013 12:23 PM in response to Elif B.by matt00,Hello Elif B.,
Thanks for the question, and welcome to Apple Support Communities.
The following article provides troubleshooting steps for the issue you described. Because you mentioned the issue persists on another computer, you may want to refer to that section:
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219
If the issue also occurs on a different computer:
You may need to restore your device to factory settings.
- If your device has an internet connection, you may use email to send yourself your pictures, notes, and other data you may need to back up before you restore.
- If you have backed up your device in the past, and you wish to keep this backup, make a copy of your backup on your computer. See this article for details on where backups are stored.
- Follow this article to restore your device. When the restore is finished, restore from your latest backup.
- If the issue returns, follow steps this article again, but restore your device "As new" when prompted.
Thanks,
Matt M.