My old MacBook Pro got fried and I received a new one with my warranty. It is OSX 10.8.4. I can not get it to print on my printer that was used with the last one. Is it no longer compatable or is there a trick to it? I also have an imac desktop on this network (wireless). Everything worked great together with my old MacBook Pro. Please help!
Hello lchlian,
Congratulations on your new MacBook Pro! I looked at the printer list "Printer and scanner software available for download" (http://support.apple.com/kb/HT3669), and the Epson Artisan 800 was listed as a compatible printer.
Even though it is compatible, tt sounds like you are not able to print to your Epson Artisan 800. I found an article with steps you can take to troubleshoot printer issues on a Mac:.
Follow these steps until the issue is addressed:
If the issue persists, try these additional steps:
- Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
- Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
- Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
- Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
- Delete the affected printer, then add the printer again.
- Reset the printing system, then add the printer again.
- If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
- Contact the printer vendor or visit their website for further assistance.
Additional Information
Note: If your printer is wireless-capable, you should first add the printer to your network. Use the printer's control panel, or temporarily connect the printer to your Mac via USB. For more details, see this article.
You can find the full article here:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/TS3147
Thank you for using Apple Support Communities.
Best,
Sheila M.
can't print to Epson Artisan 800
