MS Office 2011 won't install under Mountain Lion

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MS Office 2011 won't install under Mountain Lion

Today I upgraded from Lion to Mountain Lion. However, my MS Office 2011 refused to run, didn't even start so I couldn't check for updates manually. I had it set to check for updates automatically by the way.

So I uninstalled MS Office and then reinstalled from the installation disk. But my iMac won't install it; it starts up the installation most of the times (although it sometimes spits out the disk without even trying) but after several tries it keeps telling me that the installation failed because there is no software to install.

So frustrating!

How can I install it anyway? I really need it since all my documents are MS Office.

iMac, OS X Mountain Lion (10.8.4), iMac 27", mid 2011

Posted on Jul 31, 2013 2:11 PM

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Answer 1

Eric Root

Level 10

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Jul 31, 2013 2:28 PM in response to G@dgetgirl

Try uninstalling Office 2011 using the directions below and then try again to install it.

Office 2011 Removal

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Answer 2

G@dgetgirl Author

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Jul 31, 2013 2:50 PM in response to Eric Root

Thanks Eric, but I'd already found that procedure and this is exactly what I did. Didn't work, alas. Or rather, it worked alright since I've got no traces of MS OFfice on my Mac anymore. But it still won't install from the installation disk. Below is the error message, in Dutch. It says the installation failed due to an error in the installation program and that I should contact Microsoft.

Pfff.

Everything worked fine under Lion. Should I give up on Mountain Lion and revert back to Lion?

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Answer 3

Jul 31, 2013 2:53 PM in response to G@dgetgirl

G@dgetgirl wrote:

Thanks Eric, but I'd already found that procedure and this is exactly what I did. Didn't work, alas. Or rather, it worked alright since I've got no traces of MS OFfice on my Mac anymore. But it still won't install from the installation disk. Below is the error message, in Dutch. It says the installation failed due to an error in the installation program and that I should contact Microsoft.

Pfff.

Everything worked fine under Lion. Should I give up on Mountain Lion and revert back to Lion?

What did Microsoft say?

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Answer 4

G@dgetgirl Author

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Jul 31, 2013 3:15 PM in response to BobTheFisherman

I haven't been able to contact them yet, since it's way past midnight here.

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Answer 5

Jul 31, 2013 3:58 PM in response to G@dgetgirl

Did you try the Office for Mac forums since it is an Office for Mac product you are having issues with? You may find a quicker answer there. The Office for Mac gurus hang out there. http://answers.microsoft.com/en-us/mac?auth=1

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Answer 6

G@dgetgirl Author

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Aug 1, 2013 3:14 AM in response to BobTheFisherman

Thanks Bob, I had found those pages too and took my time browsing them. No solution that I could find.

So after a good night's sleep and mulling things over again I made a decision: since I'm having some other Mountain Lion issues as well and, moreover, I really really need to be able to access my documents on a daily basis, I decided that Mountain Lion is not for this particular iMac of mine, alas.😐

I reverted back to Lion this morning.

Thanks everyone for troubleshooting with me and all of your tips!

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