imkianabro
Level 1 (0 points)

Q: iMessage, wifi, backup

I've had my iPhne 4S since November. Now I can't add my email to my iMessage, I can't connect to locked wifi, and when I try to backup my phone, it says there is an error. HELPPPP pleasee

iPhone 4S, iOS 6.1.3

Posted on Jul 31, 2013 12:50 PM

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imkianabro

Q: iMessage, wifi, backup

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  • by sterling r,

    sterling r sterling r Aug 2, 2013 3:05 PM in response to imkianabro
    Community Specialists
    Aug 2, 2013 3:05 PM in response to imkianabro

    Hello there imkianabro,

     

    I would take a look at this article named iOS: Troubleshooting Wi-Fi networks and connections found here http://support.apple.com/kb/ts1398 to help troubleshoot the wifi issues. Since icloud backup only backs up over wifi I can understand that not working either.

     

    1. Be sure that you are in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    3. Confirm that your Wi-Fi router and Cable or DSL modem are connected to power, turned on, and indicate that they are connected to the Internet.
      • If not, refer to your network administrator or ISP for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap > and Forget this Network. Try to connect to your desired Wi-Fi network again.
      • Note: You will need to enter your Wi-Fi password again if your desired network requires one.
    6. Turn your Wi-Fi router off and then on again2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    7. Update your device to the latest version of software.
    8. Update your Wi-Fi router to the latest firmware2.
      • For AirPort Base Stations, see this article for information about firmware updates.

     

    And if needed there is a section at the bottom called Unable to connect to a Wi-Fi network

    that has additional steps to help resolve wifi connectivity.

     

    Could you elaborate a little bit on what email you are trying to add to iMessage?

     

    Cheers,

    Sterling