Dear Sir/Mam, I am writing you because of facing a problem in my ipod. I have downloaded wechat a month a go and then deleted later on, but last night I needed wechat again so i try to download it but the very astonishing problem occurs in downloading tha

Dear Sir/Mam,

I am writing you because of facing a problem in my ipod. I have downloaded wechat a month a go and then deleted later on, but last night I needed wechat again so i try to download it but the very astonishing problem occurs in downloading that. In apple store when i search wechat there is written open on it right side instead of free or install. I become so much astonished that if i don't have wechat in my ipod apps then how it become written open on it....?????? i just tap that open but its nor opening neither downloading.....

I am so much worried about that problem because i need wechat badly....

Please help me as soon as possible....

its my personal email to which em emailing you...

My apple id is

<Email Edited by Host>


<Email Edited by Host>

iPod touch, iOS 6.1.4

Posted on Aug 1, 2013 1:22 AM

Reply
1 reply

Aug 3, 2013 8:28 AM in response to sunny00294

Hello sunny00294,



Thanks for the question. It sounds like the application has not been deleted from your iPod touch. You can confirm this by completing a spotlight search:


iOS: Understanding Spotlight Search

http://support.apple.com/kb/HT3636


If you continue to have issues, and believe the app is not currently installed, try signing out of the iTunes Store in Settings:


iOS: Changing the signed-in iTunes Store Apple ID account

http://support.apple.com/kb/HT1311


You can also restart or reset your iPod:


iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting

http://support.apple.com/kb/HT1430



Thanks,


Matt M.

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Dear Sir/Mam, I am writing you because of facing a problem in my ipod. I have downloaded wechat a month a go and then deleted later on, but last night I needed wechat again so i try to download it but the very astonishing problem occurs in downloading tha

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