Calling: other party does not hear me

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Level 1

18 points

Calling: other party does not hear me

When calling someone, the other party does not hear me at all (I hear them fine, always), or sometimes only during the first seconds. Facetime always works fine both ways, video and audio.

I have shut down the iPhone and did a restart, no avail. I did a complete restore, no avail. Noone I asked (friends, Apple dealer) has encountered the problem before.

(Of course I still have enough credit to make calls.)

Has anyone encountered this before? Has anyone any suggestion that will help me in diagnosing?

(I read similar questions, but I added that Facetime works fine.)

Thanks in advance.

iPhone 4, iOS 6.1.3

Posted on Aug 1, 2013 6:22 AM

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Answer 1

Best reply

sterling r

Community Specialist

Aug 3, 2013 9:52 AM in response to hajeetrom

Hello hajeetrom,

If in the restore you did, the backup of the device was restored as well, that could be the problem. Try restoring and setting up the iPhone as new to see what happens.

iTunes: Restoring iOS software

http://support.apple.com/kb/ht1414

Cheers,

Sterling

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Answer 2

hajeetrom Author

Level 1

18 points

Aug 3, 2013 12:53 PM in response to sterling r

That's one thing I didn't try yet, and it sure goes deeper than what I already tried. Good suggestion, Sterling. I'll do that asap and I'll let you and the others viewers know the result.

Question: this suggests that something in my software is the cause (well, it couldn't be hardware since Facetime audio functions well). Any app or setting that might be responsible? Where to look?

Thanks anyway for your trouble in responding.

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Answer 3

hajeetrom Author

Level 1

18 points

Aug 4, 2013 3:58 AM in response to hajeetrom

Ok, I followed Sterling's suggestion.

I did the restore to factory settings, and this time I did NOT restore my backup as well. So, the iPhone was like I had just bought it. Next, I did some test phone calls. But alas, the other parties still couldn't hear me.

(BTW: After the previous restore (that included restoring the backup) the other party could hear me for some 15 seconds, and then they stopped hearing me. Today it was dead right away.)

Dead end?

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Answer 4

sterling r

Community Specialist

Aug 6, 2013 11:27 AM in response to hajeetrom

Thank you for the update!

It sounds like you may need service at this point but thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action.

Regards,

Sterling

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