1 Reply Latest reply: Aug 3, 2013 11:35 AM by sterling r
oleaa Level 1 Level 1

Why do I have worse 2G phone network coverage on my iPhone 5 compared to iPhone 4 and other brands?

 

I frequently loose connection while driving and sometimes the other person sound like a robot or a green man from outer space! ;-)

I've compared my phone to iPhone 4GS, Samsung Galaxy S2 and some other Android phones. My iPhone 5 have about one dot worse signal strength.

Is something wrong with my phone, or is this normal?


iPhone 5, iOS 6.1.4
  • sterling r Community Specialists Community Specialists

    Howdy oleaa,

     

    If you feel the 2g connection is not what it should be, take a look at this article named iPhone: Troubleshooting a cellular data connection found here http://support.apple.com/kb/ts3780.

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
    2. Restart your iPhone.
    3. Ensure that your software is up to date:
    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
    5. If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.
    6. Try another location. If a different location works, but the original location still does not, contact your carrierto report the issue.
    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    8. Restore the iPhone as new.
    9. Contact your carrier to:
      • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
      • Verify that there are no account-related blocks.
      • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

    If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

     

    Regards,

    Sterling