HT203167: If you see an exclamation point next to your items in iTunes

Learn about If you see an exclamation point next to your items in iTunes
nooneusedthisname
Level 1 (0 points)

Q: I just got a new iPhone 5, had a 4s I have the same Mac and everything transferred upon registering new phone except the music library

Just got a new iPhone 5, music from old library will not sync, same mac and same itunes account

iPhone 5, iOS 6.1.4

Posted on Aug 1, 2013 11:42 AM

Close
nooneusedthisname

Q: I just got a new iPhone 5, had a 4s I have the same Mac and everything transferred upon registering new phone except the music lib ... more

  • All replies
  • Helpful answers

  • by sterling r,

    sterling r sterling r Aug 3, 2013 1:31 PM in response to nooneusedthisname
    Community Specialists
    Aug 3, 2013 1:31 PM in response to nooneusedthisname

    Howdy nooneusedthisname,

     

    Thats an interesting issue you describe. I would recommend restarting your iPhone and try to sync your music over again.

    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting

    http://support.apple.com/kb/ht1430

     

    Restarting your device

    1. Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
    2. Press and hold the Sleep/Wake button until the Apple logo appears.

     

    If need be I would next recommend doublechecking to see you have Sync checkbox checked in the music tab of iTunes for your device.

     

    Cheers,

    Sterling