HT201290: If QuickTime Player can't open an audio or video file

Learn about If QuickTime Player can't open an audio or video file
Ripplie
Level 1 (0 points)

Q: I used to be able to play Flash Movies, when I updated my Flash everything went south

I use an I MAC OS 10 Version 10.8.4

Adobe Flash Player Install Manager:

 

  Version:          11.8.800.94

  Last Modified:          7/30/13 3:25 PM

  Kind:          Intel

  64-Bit (Intel):          No

  App Store:          No

  Location:          /Applications/Utilities/Adobe Flash Player Install Manager.app

 

INSTALLED now several times.

 

I usd to be able to view movies on FB or on my computer

 

FLASH Mob. MVP's outputs from Microsoft saved for web.

 

NOW everytime it tells me I must install th latest version of Flash, however the installation claims it is sucessfull. I A BEYOND frustrated..What do I need to do?

THANKS.

ripplie

Posted on Aug 1, 2013 12:47 PM

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Ripplie

Q: I used to be able to play Flash Movies, when I updated my Flash everything went south

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Aug 1, 2013 2:36 PM in response to Ripplie
    Level 9 (74,160 points)
    iTunes
    Aug 1, 2013 2:36 PM in response to Ripplie

    Safari/Help/Installed Plug-ins - does it show as installed?

  • by Linc Davis,

    Linc Davis Linc Davis Aug 1, 2013 8:00 PM in response to Ripplie
    Level 10 (208,037 points)
    Applications
    Aug 1, 2013 8:00 PM in response to Ripplie

    If you're sure you've installed the latest version of Flash, take each of the following steps that you haven't already tried. After each step, relaunch Safari and test. For a "missing plug-in" error, start with Step 4.

    1. If you're getting a "blocked plug-in" error, then from the menu bar select

     

     ▹ System Preferences… ▹ Flash Player ▹ Advanced

    and click Check Now. Quit and relaunch your browser.

     

    2. Triple-click the line below to select it:

      
    /Library/Internet Plug-Ins
      
    Right-click or control-click the highlighted text and select
      
    Services ▹ Open
      
    from the contextual menu. A folder should open. Delete the following item, or anything with a similar name, if present:
    • Flash Player (failing).plugin  
    You may be prompted for your login password.
      
    3. Re-download and reinstall Flash. Download it from this page:
       
       
    Never download a Flash update from anywhere else.
        
    4. If you get a "missing plug-in" error, select
     
    Safari ▹ Preferences... ▹ Security
      
    from the Safari menu bar and check the box marked Enable plug-ins.

     

    5. Select

    Safari ▹ Preferences... ▹ Extensions

    from the Safari menu bar. If any extensions are installed, disable them.

    6. In the Safari preference window, select

    Privacy ▹ Remove All Website Data

    Close the window. Then select

     ▹ System Preferences… ▹ Flash Player ▹ Advanced

    and click Delete All. Close the preference pane.