Q: Macbook Air SSD failure?

Yup. Here's another case. Mine is also a toshiba sad mid 2012 MacBook Air. A month or so out of warranty. Clearly something is going on.

So, now we know the firmware didn't work at all although most of us did upgrade more or less automatically via software update. It couldn't be clearer that there must have been 'something' on SSD and Apple tried to address it but failed. Am I right?

Lets add another MBA mid 2012 SSD fail to the list.

Like everyone else on here is saying they got the loading spin wheel then returned to see the blinking folder with a question mark. I've had this Air since April 2012 and failed on September 26th 2013. So all in all mine lasted roughly longer than anyone elses' on here. Kudos to me! I have purchased an SSD from Other World Computer, in hopes to solve this issue (crossing my fingers-getting it in 3days). Hopefull apple with make a major public announcement about this issue in reguards to recalling our SSDs and or Extending warrantry for repair. Appple PLEASE send us a refund!  AP.P.P.-leasee

I just looked through a bunch of threads on MBA ssd failures and pretty much all of them are 2012 MBAs with toshiba ssds. Blinking question mark folder of death....

I read your posts in this thread.

what you wrote is all nonsense.

btw i also have a macBook Air 2012 model with toshiba ssd and it failed just after 8 months.

vaisin 

btw i also have a macBook Air 2012 model with toshiba ssd and it failed just after 8 months.

If your Macbook Air is already diagnosed then there is no question at this juncture......,

make a service call to Apple for parts replacement to fix your Air.

Peace

same problem here, my MBA 11" mid2012 quit its job last night because of a SSD (64gb toshiba(?)) defect. just out of warranty.

FDP/ disk utility just recognizes a 33KB Sandforce Media when starting the macbook via OSX installed on an external drive or ubuntu usb-stick.

Internet recovery stucks with Error "-6003f"

Also, when you try and google that error its nowhere to be found. I will let everyone know my experience with OWC when I get it on Tuesday October 1st 2013. One of the main reasons I went with them is beacause they offer a 3 year warranty from just the purchase.

I have the same exact problem with the same exact model and it did not pass the 1 year mark yet

Unfortunately I bought it from US and the warrant don't apply in my country so I am pretty unhappy :(

Skate211 wrote:

 

Unfortunately I bought it from US and the warrant don't apply in my country so I am pretty unhappy

Skate211,

The warranty on Macs is a world-wide warranty and will be honored anywhere there is an Apple-certified repair center. My MBAir was bought and registered in the USA but the drive failed while it was in India. The repair was done under warranty in India. It was the Apple-certified shop in India that told us about the world-wide nature of Apple's warranties on Macs.

Do please check again. If the MBAir is less than one year old you can contact AppleCare online and confirm directly from them.

My MacBook Air was purchased July 2012 and it's also out of commission due to the SSD.

About 2 weeks ago, I got the blinking folder with the question mark, so I made a Genius Bar appointment where it was confirmed that I needed a new SSD.

I paid $249 extra for AppleCare when I bought the laptop, so the $500 repair & part will be covered, but I'm disappointed that it's going on 2 weeks with no part in sight.

To give Apple some credit, about a week ago, I received a call from Apple Hardware in Austin stating the part was on backorder and it's expected to arrive this Monday (9/30). However, I was told Monday is not a certainty.

Personally, 2 weeks is too long to be waiting around for a part. Especially when I've purchased their AppleCare warrantly in good faith so I can get repairs & replacement parts with a reasonable turnaround.

The other minor complaint I have is the level of customer service I received when trying to inquire about the part on order...

If I call an Apple store, I don't appreciate being told, "I just answer the phones, so I don't know." The correct thing to do is find someone who does and place them on the line. How hard is that? I asked to speak to someone in store who would know, but was placed on hold for upwards of 10 minutes, so I hung up.

I simply wanted to know the ETA for my part (which, apparently, is something they can track at the store level). The other question I had was whether the part could be installed within a day. I didn't think I was asking for much.

And I get it, a major software update was rolled out along with new phones, but experience should have told them to plan accordingly so that customer service doesn't suffer.

All in all, I feel Apple should know better.

I wanted to post an update to my original post. I went to the Apple store today and I was seen very quickly this time. I told them what had happened, that my hard drive was dead and the only way you could get into anything was by booting using the USB I had made (I went into a lot more detail). They knew what the problem was instantly and didn't test it after I told them what I had done, but they left it to boot from my USB. Eventually it came on and I showed them there was no hard drive showing up. I was then told they had to order in a new hard drive. The girl vanished for a while and eventually came back saying there were no hard drives in the area to get it fixed quickly. I told her last time I had to wait two weeks for a logic board replacement when they said it was five days and I need my computer to work. She vanished again, this time for a long time. She eventually appeared again and told me she had spoken to her manager and they were going to swap my computer for a new one. I was shocked and asked if it was because the hard drives were back ordered. She wouldn't admit it, but she said the wait for one was a month and they weren't going to keep me waiting. There policy wasn't to keep people waiting for parts for more than two weeks. The only thing I have to do now is make sure my extended warranty is transfared to this new computer.

So, a happy ending for me. Apple gave me great service today and I am happy with the replacement so far. I'm not having any lagging issues like on the old one and this doesn't run hot on idle like it was doing on the other machine.

(I am in the UK)

I hope so, I should be visiting a retail store tommorow I wish my waranity is in effect

Are you located in the U.S.?

unfortunetly no.