Q: Macbook Air SSD failure?

My ssd on my MacBook Air failed and message received from apple was that it was a fault of this specific ssd and that i should bring it in for a free replacement. I have been waiting for 2 weeks, desparate to get it back and was informed this morning by the istore that there is a shortage of these ssd's and they do not know how much longer will need to wait. Should i not be receiving some kind of loan machine. My mac is only about 6 months old....

Collected my MBA 2 days ago, replaced with same Thosiba SSD 128GB for free after awaiting for 1 month, mine spoilt after 2 months warranty expired.

I would like to share my experience. I have SSD disk failure Oct-25, returning disk to service on Nov-1. Firstly the repair should take 2-3 business days which was ok for me. Last week I received an update that because of shortage of SSD disks (arrival to Apple hub in Netherlands Nov-26) I would not receive my MBA for about 4 weeks minimum.

Do you think that someone apologize to me about this issue and unavability to use my MBA for a month? No, no one apologize for this.

If I do not have my MBA by Dec-2 I will start to shout out loud and ask Apple for immediately new MBA (not the repaired one).

Very sad story this is,

Jan

Just do what I did, go to the store and ask for it back until the part is avaiable. They will call you or send you an email to bring your MBA. It took 20 days for my part to arrive they called me and 2 days later it was fixed. Until now it seems to be working fine.

Unfortunately my ssd was completely shot and was unable to even receive any first aid....

Have to say my SSD failed around mid October 2013, and I had to take it to a Apple Store. They took it in straight away and had it replaced and back to me within 3 days.

UK though. Don't know if that makes any different

Now here is my story too.

My MBA's SSD crashed on 21 October, so I went to the Apple Store in Munich but I couldn't get an appointment there within over a week.

Then I went to an Apple Service Provider near Munich and he told he would need to check if I'm eligible for the Replacement Program.

On the next day I got an e-mail from him and he told that I'm eligible, but due to the high demand it could take up to 4 weeks to get the new SSD.

So here I am without my MBA now for 3 and a half weeks.

I really hope it will be fixed by next week!

I have exactly the same problem as many others. The SSD crashed on November 6, I took my MBA to an Apple Store in Orlando, FL, where the SSD failure was confirmed. I received the same story that due to the shortage of the part, it could be a month before I receive the machine back.

A few years ago, I switched both my personal and business use to Apple products for several reasons, one of which being the lack of reliability of the Windows computers I had purchased previously. My faith in Apple is now severely shaken. The company is attempting to do the right thing by replacing the part, but asking individuals to go without the affected computer for any more than a week, in my opinion, is completely unreasonable. I am willing to pay more for a better product, but expect to receive a machine that functions or is fixed within a reasonable amount of time. Apple is not doing enough in this situation- if they cannot fix the issue within a week, they should be offering us NEW 2013 MBA's (not refurbished 2012's) or simply expecting that we can wait a month to receive a repaired computer.

When it comes time to make my next purchase, I will be giving serious thought to whether or not I will be purchasing Apple computers.

My 2012 MBA failed this last week as well. I'm using a 5 year old backup macbook but I've probably lost at least 3 full days of productivity and income (I'm a freelance web developer), dealing with this thing and would love to sue Apple's pants off for the way they are handling this thing, and the disregard they are showing, particularly to people like myself who rely on their laptops for their livlihood. This recall must be much larger than they are letting on due to the fact that most of these drives are back ordered. I was planning on stopping by the local Apple store on Monday to see if they would give me a replacement, as an Apple Care customer. But from reading other's experiences on this thread, I'm not getting my hopes up. So, my backup plan is buy a new laptop while I'm at the store and then return it once my system has been repaired. Apple has a holiday return policy in place that allows returns until January 15. The sad thing about all of this is that my Apple Care policy is basically worthless. I just noticed that I can purchase a replacement drive from OWC online for about $180 and replace it myself in about 10 minutes (they have a howto video and they provide the pentalobe screw drivers). However, if I repair it myself, that would void my warranty. Lastly, I thought about booting off of an external drive, but I'm still going to have to send in my laptop at some point to get repaired, so I'd rather just purchase a new laptop and return it in 3-4 weeks. Maybe I'll get a top of the line MacBook Pro just to stick it to them a little bit. Have to say I've lost most of my respect for Apple when it comes to taking care of the customer.

MBA 128GB SSD crashed 3 November. Had to wait exactly two weeks for the replacement part, but the service just called that they installed a 256GB SSD instead. They must be really short of 128GB ones!

On balance that was nearly worth the hassle, the wait, and two days' data lost.

Where did you bring in your MBA?

Far from you, I imagine. Hungary.

Well, I have been waiting for 24 days now and still no sign of a replacement ssd. And no offers of a temp replacement. I am a consultant and my Mac is fundamental to my work. This is really poor planning on the part of apple. I am using an old borrowed Microsoft machine but not optimal at all (back up does not talk to ms) etc. one would imagine that enough ssd's would have been manufactured in anticipation of the problem that Apple knew about?

I don´t understand why some of us got it replaced in a few days and some of us are waiting nearly 4 weeks now.

Just a presumption, but from what I've read on the topic, it sounds as though Apple originally denied that this was an issue, then issued the replacement declaration and issued an update that sounds like it may have resulted in the faulty SSD's not being able to function correctly after the update. Thus, I believe that a much larger number of machines have been taken in for service in the past month or so, perhaps contributing to the longer wait time.

I'm now on day 11 of my MBA being at the Apple Store awaiting SSD replacement, and am finding the wait more and more unacceptable every day.