Q: Macbook Air SSD failure?

Do you work for Toshiba or Apple?

Susan pay no attention to that poster. For some reason he can't understand Toshiba chose the controller and it is Included In the Package the SSD memory chips are in. Not something you can change without changing the SSD itself.

Susan Howard wrote:

 

Do you work for Toshiba or Apple?

Hi LowLuster,

Thanks for the info. I understand that I only chose the computer not the components. My MBA has not failed yet but I am following this discussion carefully. I have empathy for MBA owners without their computers for excessive time periods. If Apple cannot provide the 128 SSD the next size is the least Apple can do. Lenghty delays are not acceptable.

Thanks for your post!

<Edited By Host>

Susan Howard

The point reference is that a replacement Toshiba SSD is no concern for those affected.... since the replacement is not subject to the same locus of original failure point.

As to LL comment, obviously and logically the controller is permanently ON the SSD board.

But this is irrelevant to the point reference above.

LL

"without changing the SSD itself"

The entire SSD module for those affected has been changed,.. hence your mention is moot.

Peace

Susan there is an update to check your Air to see if it has the faulty SSD installed. I suggest you download that and run it and if your Mac is one that has the faulty SSd you take it into Apple ASAP.

I will refuse to respond to the other poster in this thread. As other have requested him to stop posting to this thread and he has refused to do that. Still posting nonsense about how the Controller is at fault not the toshiba SSD.

Thanks. Good advice.

You're welcome. Hopefully your Air is not affected.

All the best to you.

Susan Howard wrote:

 

Thanks. Good advice.

18.11.2013 - MBA sent to service provider here in Slovakia...

24.11.2013 - still waiting for new toshiba replacement....

We do not have apple store here in Slovakia, we have only one official service provider...

Susan your absolutely right.  Apparently PlotinusVeritas doen't know what he is talking about or is paid by apple to give his stupid opninon. Having worked in the IT sector I know from facts that Toshiba has an abysmal record with defects compared to other players like Samsung, WD etc. And I can't  understand why this same cheap provider is being used on my laptop when i have paid a premium price to get an Apple machine.I am happy to get an upgraded SSD but it is little consolation compared to my lost softwares(not bought in the store which I am having problems getting reactiviated) personal contents and time lost. Believe it or not when i bought this laptop they told me your SSD drive will never fail and I bought it to replace my Toshiba laptop whose hardrive had crashed.

MPN3 

Believe it or not when i bought this laptop they told me your SSD drive will never fail......replace my Toshiba laptop whose hardrive had crashed.

Nobody should have ever told you any such thing..., same as any HD, a SSD can and will fail, eventually.

There are no technicians on earth familiar with HD and SSD who would ever make such a claim.

If, as you claim, you worked in the IT sector, it should have thrown up a red flag in your mind if and when someone told you that your SSD "would never fail"  

As an aside, I am paid by nobody, not Apple nor Toshiba.   ad hominem.

Toshiba on the whole between Hitachi, WD, Seagate (there are only 4 conventional HD mfg. on earth) sits right under Hitachi on HD failure, as second best, and very close running.

As for your Toshiba HD (in your other laptop),...all HD can and will crash, ...There are only two kinds of hard drives, those that have failed, and those that will fail, regardless of quality of manufacture.

Those who control and own 100s of HD, either at server farms, or who personally manage 100s of Hard drives (myself include) accept the nature of HD failure, and speak often of data redundancy as the only genuine safeguard of your important vital data.

http://www.toshiba.com/taec/news/media_resources/docs/SSDmyths.pdf

Toshiba - "HDDs are generally expected to last three to five years, and Toshiba SSDs are designed to match this level of performance, both in endurance and data retention."

For new contributors on this thread, PLEASE try to ignore PLOTINUS VERITAS posts. His way of thinking and helping as evident in earlier stage of this thread is absolutely NOT useful. Just a friendly tip. Peace.

Consider it done.

Привет из Укараины, аналогичная проблема! Нет чека+лазерная гравирока на клавиатуре = гарантийному обслуживанию ноут не подлежит, но по базе Эпл он на гарантии.....На основании этого сервисный центр говорит, что не могут принять ноут по программе обмена флеш накопителей и предлагают ждать, когда истечет гарантия.

I had a notification about ssd 128GB replacent after installing of Firmware 1.1. and in a couple days it crashed completely.

I brought my MBA to the "Authorized" Service Center but they have declined to accept it for "SSD replacement Program" because my computer is on guarantee still according to Apple data. BUT i do not have a receipt and i have made laser marking on keybord so the guaranty service is no longer possible.

Service center proposed me to purchase an original SSD from Aplle for over a $1000

or

Wait untill my guarantee ends (over 200 days) and only after that i can bring it for "SSD replacement Program" service.

Please give me an advice what to do. How can i get my service done and make Service Center do their job.

Maybe i can finish my guarantee somehow and use this program?

or

Apple can oblige service center to take my computer and replace SSD under the program?

or

Toshiba company will take it for replacement?

> I live in Ukraine. MBA was purchased in Hong Kong. Serial# C02K858ZDRVC

This post seems to be dead, but I would like to share my sad story with someone

So, my mid-2012 Macbook Air was running perfectly until I downloaded the Firmware update 1.1. My disk crashed, destroying all my data. I managed to recover the system online, which downgraded it from Mountain Lion to Lion. Once again, I tried to download and install firmware update 1.1, the machine restarted a few times and showed me a window with instructions regarding the ssd replacement program.

On November 4th, I took it to my local authorized service provider, that confirmed my eligibility to the program saying it would probably take 5-15 days to get it repaired, but surely no longer than 30 days.

On November 29th, I called Apple to ask why it was taking so long just to substitute a SSD. Surprisingly, they guy told me there was no repair scheduled for Macbook's serial number, and asked a few more days to investigate what was going on.

On December 3rd, the same guy called me back saying they still had no clue of what had happenned, and asked for two more days.

On Decmber 5th, I got another call and he promised to call the next day with an answer to my issue.

Today, December 6th, he did not call me back in the morning as promised. In the afternoon, I called Apple once again and another person promissed to investigate my case. Starting to feel like they were hiding something from me, I called my local authorized service provider, they told me Apple had called earlier saying I was not eligible for the replacement and instructed them to offer me a paid substitution, to which they refused and asked for the problem to be investigated even further, since I clearly am eligible. Minutes later, Apple called once again, saying they still had no answer to my problem, avoiding to mention they had previously refused to service my computer.

It has been 32 days since I took my MacBook Air to service. Apple has promissed to call me tomorrow morning, let's see how it works out...

Updating: Apple still has not called me or given me an answer to my issue.