Macbook pro, beach ball of death

Let's look at any software problems first - download and run EtreCheck and copy the information resulting and post it in a reply here.

Clinton

Use the free "EasyFind" (available in the App Store) to search for "pacesupport" - there's a kext and a plist in your startup extensions somewhere. Move these items to a foleder on your Desktop and reboot. See if the kernel panics stop.

Clinton

I have no idea what it is - but I see it pop up inkernel panics here occassionally. I would just trash the folder now - it's obviously not something that you needed!

Good luck - fingers crossed for the future!

Clinton

I am having the same issue as above stated. Mac book pro 10.7.5 2GHz i7 4GB 1333 DDR3

The machine is freezing up perodically. Force qui will show Google Chrome as not responding. Trying to quit Chrome does nothing, and the force quit window sits there until there is an error. The error stats the a connection to a windows station had been interrupted and timed out.

The machine is running simultanious RDP sessions into two different Windows servers in addition to that one of the servers is given permission to access the local drive soreport save time is decreased. I followed instructions above and sadly was not lucky enough to find pacesupport. Here is a copy of the report from Etre Check:

Hardware Information:

MacBook Pro (15-inch, Early 2011)

MacBook Pro - model: MacBookPro8,2

1 2 GHz Intel Core i7 CPU: 4 cores

4 GB RAM

Video Information:

AMD Radeon HD 6490M - VRAM: 256 MB

Intel HD Graphics 3000 - VRAM: 384 MB

Startup Items:

KeyAccess - Path: /Library/StartupItems/KeyAccess

System Software:

Mac OS X 10.7.5 (11G63) - Uptime: 1 day 1:15:59

Disk Information:

Hitachi HTS547550A9E384 disk0 : (500.11 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 499.25 GB (413.23 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

JMicron USB to ATA/ATAPI bridge 320.07 GB

disk1s1 (disk1s1) <not mounted>: 209.7 MB

Time Machine Backups (disk1s2) /Volumes/Time Machine Backups: 319.73 GB (217.49 GB free)

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Apple, Inc. MacBook Pro

Kernel Extensions:

com.parallels.kext.prl_usb_connect (7.0

com.parallels.kext.prl_hypervisor (7.0

com.parallels.kext.prl_hid_hook (7.0

com.parallels.kext.prl_netbridge (7.0

com.parallels.kext.prl_vnic (7.0

com.sophos.kext.sav (8.0.14)

Problem System Launch Daemons:

[not loaded] ftp-proxy.plist

Problem System Launch Agents:

Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.bresink.system.securityagent3.plist

[loaded] com.google.keystone.daemon.plist

[loaded] com.microsoft.office.licensing.helper.plist

[loaded] com.parallels.desktop.launchdaemon.plist

[loaded] com.sassafras.KeyAccess.plist

[loaded] com.sophos.autoupdate.plist

[loaded] com.sophos.intercheck.plist

[loaded] com.sophos.managementagent.plist

[loaded] com.sophos.messagerouter.plist

[loaded] com.sophos.notification.plist

Launch Agents:

[loaded] com.google.keystone.agent.plist

[loaded] com.parallels.desktop.launch.plist

[loaded] com.parallels.DesktopControlAgent.plist

[loaded] com.parallels.vm.prl_pcproxy.plist

[loaded] com.sassafras.KeyAccess.plist

[loaded] com.sophos.uiserver.plist

User Launch Agents:

[loaded] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.pli st

User Login Items:

iTunesHelper

Google Chrome

3rd Party Preference Panes:

Flash Player

KeyAccess

Internet Plug-ins:

AdobePDFViewer.plugin

AdobePDFViewerNPAPI.plugin

DirectorShockwave.plugin

F5 SSL VPN Plugin.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

googletalkbrowserplugin.plugin

JavaAppletPlugin.plugin

MeetingJoinPlugin.plugin

npgtpo3dautoplugin.plugin

o1dbrowserplugin.plugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin

Silverlight.plugin

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin.plugin

WebEx64.plugin

Bad Fonts:

None

Top Processes by CPU:

3% helpd

3% WindowServer

2% EtreCheck

2% InterCheck

1% Google Chrome

1% activitymonitord

1% BIG-IP Edge Client

1% Activity Monitor

1% prl_disp_service

1% SystemUIServer

Top Processes by Memory:

221 MB InterCheck

209 MB SophosManagementAgent

176 MB Google Chrome

61 MB mds

61 MB Finder

61 MB Microsoft Word

61 MB WindowServer

53 MB BIG-IP Edge Client

51 MB Google Chrome Helper

37 MB DashboardClient

Virtual Memory Statistics

673 MB Free RAM

2.17 GB Active RAM

348 MB Inactive RAM

852 MB Wired RAM

4.81 GB Page-ins

277 MB Page-outs

Mine is all messed up as well... which folders should I delete??
Thank you

Hardware Information:

MacBook Pro (15-inch, Early 2011)

MacBook Pro - model: MacBookPro8,2

1 2.2 GHz Intel Core i7 CPU: 4 cores

4 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB

AMD Radeon HD 6750M - VRAM: 1024 MB

System Software:

OS X 10.8.5 (12F45) - Uptime: 0 days 7:26:53

Disk Information:

TOSHIBA MK7559GSXF disk0 : (750.16 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Hard Drive (disk0s2) /: 749.3 GB (411.32 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-898

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Kernel Extensions:

Problem System Launch Daemons:

[failed] com.apple.wdhelper.plist

Problem System Launch Agents:

[failed] com.apple.accountsd.plist

[failed] com.apple.coreservices.appleid.authentication.plist

[failed] com.apple.rcd.plist

Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.freemacsoft.appcleanerd.plist

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.adobe.AdobeCreativeCloud.plist

User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.adobe.ARM.de23d1e3aa2d00ce38d73f10fcbdc8dcaaaf6be989610710a1ddda77.plist

[loaded] com.valvesoftware.steamclean.plist

User Login Items:

iTunesHelper

smcFanControl

gfxCardStatus

CleanMyDrive

Caffeine

AppCleaner Helper

3rd Party Preference Panes:

Flash Player

Internet Plug-ins:

AdobeAAMDetect.plugin

AdobePDFViewer.plugin

AdobePDFViewerNPAPI.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

iPhotoPhotocast.plugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin

User Internet Plug-ins:

Bad Fonts:

None

Top Processes by CPU:

19% WebProcess

18% Traktor

10% AddressBookSourceSync

8% coreaudiod

7% CalendarAgent

5% WindowServer

4% PluginProcess

2% Finder

1% EtreCheck

1% configd

Top Processes by Memory:

1.39 GB WebProcess

328 MB Traktor

184 MB Safari

115 MB iTunes

70 MB PluginProcess

70 MB WindowServer

41 MB Finder

33 MB Transmission

29 MB mds

29 MB System Preferences

Virtual Memory Statistics

80 MB Free RAM

1.64 GB Active RAM

1.36 GB Inactive RAM

937 MB Wired RAM

590 MB Page-ins

700 MB Page-outs

Uninstall AppCleaner according to the developer's instructions. Reboot. Same problem afterward?

Clinton

thank you!! there a definitely fewer beachballs!

Hardware Information:

MacBook Pro (15-inch, Early 2011)

MacBook Pro - model: MacBookPro8,2

1 2.2 GHz Intel Core i7 CPU: 4 cores

4 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB

AMD Radeon HD 6750M - VRAM: 1024 MB

System Software:

OS X 10.8.5 (12F45) - Uptime: 0 days 15:34:21

Disk Information:

TOSHIBA MK7559GSXF disk0 : (750.16 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Hard Drive (disk0s2) /: 749.3 GB (422.64 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-898

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Kernel Extensions:

Problem System Launch Daemons:

Problem System Launch Agents:

[failed] com.apple.rcd.plist

Launch Daemons:

Launch Agents:

User Launch Agents:

[loaded] com.adobe.ARM.de23d1e3aa2d00ce38d73f10fcbdc8dcaaaf6be989610710a1ddda77.plist

[loaded] com.valvesoftware.steamclean.plist

User Login Items:

iTunesHelper

smcFanControl

gfxCardStatus

CleanMyDrive

Caffeine

3rd Party Preference Panes:

Flash Player

Internet Plug-ins:

AdobePDFViewer.plugin

AdobePDFViewerNPAPI.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

iPhotoPhotocast.plugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin

User Internet Plug-ins:

Bad Fonts:

None

Top Processes by CPU:

12% WebProcess

4% WindowServer

2% EtreCheck

1% DashboardClient

1% Microsoft Word

0% hidd

0% smcFanControl

0% fontd

0% gfxCardStatus

0% networkd

Top Processes by Memory:

1.19 GB WebProcess

205 MB Safari

106 MB iTunes

94 MB Mail

74 MB WindowServer

66 MB Microsoft Word

61 MB PluginProcess

53 MB mds

41 MB Calendar

41 MB Dock

Virtual Memory Statistics

39 MB Free RAM

1.53 GB Active RAM

1.50 GB Inactive RAM

949 MB Wired RAM

356 MB Page-ins

0 B Page-outs

Hi Clinton, you seem to be very good at this!

Would you please take a look at my log, I am desperate and have tried a lot so far (e.g. erased many caches, all sorts of stuff other beachball-people said was gonna help, but effectively never really helped me for longer than a couple of days). Usually I get the beachball, regardless of the app, once a day and it resolves itself after 1-5 min.

Lately also my trackpad stops working randomly (keyboard stays functionable), and resolves itself after 5 min....probably and most likely not related to my beachball, which I had for almost a year now...

Your consideration is much appreciated!

Hardware Information:

MacBook Pro (13-inch, Late 2011)

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 CPU: 2 cores

8 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

System Software:

OS X 10.9.1 (13B42) - Uptime: 5 days 6:49:13

Disk Information:

SAMSUNG SSD 830 Series disk0 : (256,06 GB)

EFI (disk0s1) <not mounted>: 209,7 MB

SSD (disk0s2) /: 255,2 GB (135,99 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Kernel Extensions:

com.sophos.kext.sav (8.0.14)

Startup Items:

ArcanaStartupSound: Path: /Library/StartupItems/ArcanaStartupSound

Problem System Launch Daemons:

Problem System Launch Agents:

Launch Daemons:

[loaded] com.adobe.fpsaud.plist 3rd-Party support link

[loaded] com.bjango.istatmenusdaemon.plist 3rd-Party support link

[loaded] com.google.keystone.daemon.plist 3rd-Party support link

[loaded] com.mice.360Daemon.plist 3rd-Party support link

[loaded] com.sophos.autoupdate.plist 3rd-Party support link

[loaded] com.sophos.intercheck.plist 3rd-Party support link

[loaded] com.sophos.notification.plist 3rd-Party support link

[loaded] org.cindori.AuthHelper.plist 3rd-Party support link

Launch Agents:

[loaded] com.bjango.istatmenusagent.plist 3rd-Party support link

[loaded] com.google.keystone.agent.plist 3rd-Party support link

[loaded] com.sophos.uiserver.plist 3rd-Party support link

[loaded] net.culater.SIMBL.Agent.plist 3rd-Party support link

User Launch Agents:

[loaded] com.vladalexa.MagicPrefs.plist 3rd-Party support link

[loaded] net.infinite-labs.SIMBLEnablerForSandboxedApps.plist 3rd-Party support link

User Login Items:

Flux

MicrosoftMouseHelper

Google Notifier

SteerMouse Manager

FontExplorerXAutoload

iTunesHelper

Flux

MagicPrefs

Android File Transfer Agent

Google Chrome

Internet Plug-ins:

FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link

EPPEX Plugin: Version: 4.1.0.0 3rd-Party support link

Flash Player: Version: 11.9.900.170 - SDK 10.6 Outdated! Update

Default Browser: Version: 537 - SDK 10.9

o1dbrowserplugin: Version: 4.9.1.16010 3rd-Party support link

QuickTime Plugin: Version: 7.7.3

npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link

googletalkbrowserplugin: Version: 4.9.1.16010 3rd-Party support link

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 1.9 - SDK 10.9

AppleAVBAudio: Version: 2.0.0 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

User Internet Plug-ins:

Picasa: Version: 1.0 - SDK 10.4 3rd-Party support link

3rd Party Preference Panes:

Flash Player 3rd-Party support link

MagicPrefs 3rd-Party support link

Microsoft Mouse 3rd-Party support link

ArcanaStartupSound 3rd-Party support link

SteerMouse 3rd-Party support link

XBox 360 Controllers 3rd-Party support link

Bad Fonts:

None

Old Applications:

/Library/Sophos Anti-Virus

SophosAntiVirus: Version: 8.0.8.1 - SDK 10.5 3rd-Party support link

SophosAutoUpdate: Version: 8.0.15 - SDK 10.5 3rd-Party support link

SophosUIServer: Version: 8.0.21 - SDK 10.5 3rd-Party support link

InterCheck: Version: 8.0.8.1 - SDK 10.5 3rd-Party support link

/Applications/iWork '09

Sophos Anti-Virus: Version: 8.0.21 - SDK 10.5 3rd-Party support link

LIMBO: Version: 1.1.0 - SDK 10.0 3rd-Party support link

Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

SSD: Disk size: 237.67 GB Disk used: 111.02 GB

Destinations:

Macintosh HD [Local] (Last used)

Total size: 464.96 GB

Total number of backups: 43

Oldest backup: 2012-07-30 17:25:56 +0000

Last backup: 2014-01-12 20:26:26 +0000

Size of backup disk: Adequate

Backup size 464.96 GB > (Disk used 111.02 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

/sbin excluded from backup!

/usr excluded from backup!

/System excluded from backup!

/bin excluded from backup!

/private excluded from backup!

/Library excluded from backup!

/Applications excluded from backup!

Top Processes by CPU:

4% WindowServer

1% SystemUIServer

1% EtreCheck

0% MicrosoftMouseHelper

0% SophosAntiVirus

Top Processes by Memory:

188 MB mds_stores

147 MB softwareupdated

139 MB InterCheck

139 MB Google Chrome

139 MB com.apple.IconServicesAgent

Virtual Memory Information:

515 MB Free RAM

2.65 GB Active RAM

3.51 GB Inactive RAM

1.32 GB Wired RAM

21.90 GB Page-ins

12 MB Page-outs

Not only is your Sophos software out of date, I had multiple problems with Sophos under Mavericks and so I uninstalled it. You might want to do the same before trying anything else.

Clinton

thanks! I'll see how it goes...

Well, clinton, I'm very impressed at your ability to discern the root of peoples issues on their Macs 🙂 I was wondering if you could take a look at my results as well, as I have just purchased an Early 2011 MacBook Pro i7, and have more beach balls than I would have expected from such a newer system running very minimal apps. Just a heads up, I created a new user, giving full admin rights, and then deleted ALL of the previous owners stuff when prompted in System Preferences>Users & Groups. This did keep some things around (like a copy of CS 🙂) among some other apps.

Hardware Information:

MacBook Pro (15-inch, Early 2011)

MacBook Pro - model: MacBookPro8,2

1 2 GHz Intel Core i7 CPU: 4 cores

4 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB

AMD Radeon HD 6490M - VRAM: 256 MB

System Software:

OS X 10.9.2 (13C64) - Uptime: 0 days 0:17:44

Disk Information:

Hitachi HTS545050B9A302 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Chris's Macbook Pro (disk0s2) / [Startup]: 499.25 GB (455.75 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

OPTIARC DVD RW AD-5970H

USB Information:

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.adobe.SwitchBoard.plist 3rd-Party support link

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

Launch Agents:

[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

User Launch Agents:

[not loaded] com.google.keystone.agent.plist 3rd-Party support link

[not loaded] com.valvesoftware.steamclean.plist 3rd-Party support link

User Login Items:

iTunesHelper

Activity Monitor

EpsonLowInkReminderAgent

Internet Plug-ins:

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 3rd-Party support link

FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 12.0.0.77 - SDK 10.6 Outdated! Update

Default Browser: Version: 537 - SDK 10.9

SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link

Silverlight: Version: 5.1.20513.0 - SDK 10.6 3rd-Party support link

iPhotoPhotocast: Version: 7.0 - SDK 10.7

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

3rd Party Preference Panes:

Flash Player 3rd-Party support link

Old Applications:

/Library/Printers/EPSON/InkjetPrinter2/Utility/UT4

Epson Printer Utility 4: Version: 9.19 - SDK 10.5 3rd-Party support link

EpsonSuppliesTool4: Version: 8.61 - SDK 10.5 3rd-Party support link

dynamiclinkmanager: Version: 6.0.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app

SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

dynamiclinkmediaserver: Version: 6.0.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app

Time Machine:

Time Machine not configured!

Top Processes by CPU:

17% WindowServer

15% Google Chrome

2% hidd

1% EtreCheck

0% mds

Top Processes by Memory:

94 MB mds_stores

86 MB Google Chrome

53 MB WindowServer

49 MB Finder

45 MB Dock

Virtual Memory Information:

1.61 GB Free RAM

1.26 GB Active RAM

230 MB Inactive RAM

924 MB Wired RAM

352 MB Page-ins

0 B Page-outs