AirPort TimeCapsule will not stay connected to internet

Question

Willyumbeach Author

Level 1

4 points

AirPort TimeCapsule will not stay connected to internet

I just bought a 2TB AirPort Time Capsule and set up the wireless network.

it will not stay connected to the internet - 30 seconds on - 30 seconds off AND

I have a 15 Mac Retina display

iPad (3rd gen) Wi-Fi

Itouch (3gen)

iphone 4s

apple TV 2 (ethernet connect)

playstation 3 (ethernet connect)

the mac, touch, iphone and ipad - changed all the wifi to the new AirPort Time Capsule.

now the fun part - If I try to connect to the internet on any of these devices - it disconnects the internet - I have tried games, safari, google search - nothing works?????? This is very frustrating.

Settings in AirPort Utility:

Internet

DHCP

- Internet Options...

Configure IPv6: Auto

IPv6 Mode: Native

check box with check on Enable IPv6 Connection Sharing

Wireless

WPA2 Personal

Network

Router Mode: Off (Bridge Mode)

Network Options

checks in boxes for Block incoming IPv6 connections and Allow incoming IPSec auththentication

Disks

Data 2 TB Free

Airport Time Capsule 802.11ac

Posted on Aug 1, 2013 10:28 PM

Reply

Answer 1

mario49

Community Specialist

Aug 4, 2013 9:19 AM in response to Willyumbeach

Hello Willyumbeach,

Thanks for using Apple Support Communities.

For more information on this, take a look at:

Wi-Fi: How to troubleshoot Wi-Fi connectivity

http://support.apple.com/kb/HT4628?viewlocale=en_US

iOS: Troubleshooting Wi-Fi networks and connections

http://support.apple.com/kb/ts1398

Wi-Fi and Bluetooth: Potential sources of wireless interference

http://support.apple.com/kb/ht1365

Best of luck,

Mario

Reply

Answer 2

Willyumbeach Author

Level 1

4 points

Aug 4, 2013 9:50 PM in response to mario49

Not to be rude Mario49 but its not a Mac or an IOS device - its the Airport Time Capsule. I called support - and nothing. Wasn't very helpful at all - very disappointed.

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Answer 3

Oct 15, 2013 8:12 AM in response to Willyumbeach

I am having a very similar issue but as best as I can tell it is only my MAC not staying connected to the Time Capsule. When I open the Air Port Utility and click the Time Capsule it reads the info and reconnects followed by the connection to the internet being reestablished. Apple support has not been able to resolve or assist much at all.

And before anyone asks I have power cycled the Time Capsule, three times, and rebooted the MAC many times. It's begining to get to the point of removing the Capsule...

HELP!

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Answer 4

GLFQ

Level 1

0 points

Feb 15, 2014 1:22 AM in response to Willyumbeach

Willyumbeach, I am having the same issue having just purchased the 2T unit. On the Airport TC the light is green, my mac and laptop connect and then within a minute they both drop out. Did you discover a solution?

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Answer 5

GLFQ

Level 1

0 points

Feb 16, 2014 1:21 AM in response to GLFQ

Solved. In my case I am a first time user of Airport TC. The unit had the green light but connection of my Mac and Laptop would drop out for both within a couple of minutes of connecting. The Airport had automatically set up another network. Solution simple and obvious now: go to the top right identify the new network and connect. I subsequently stayed connected.

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