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iPod 5th Gen / locked out need to restore

Ipod Touch 5th Generation... locked out because of too many invavlid password attempts. Last backed up 6 months ago (teenage user)... If restore using iTunes will all the contacts and photos that are post the last back up be lost?


Think these are the Apple directions we use...to restore


Connecting the device may result in this error message: "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."

User uploaded file

  1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
  2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
  3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
  4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
  5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.

iPod touch (5th generation)

Posted on Aug 2, 2013 10:07 AM

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Posted on Aug 2, 2013 10:10 AM

Those are the correct instructions. When the iPod's screen says disabled (or connect to iTunes)There is no way to get any information off the iPod.. Yu can only restore from the last backy that you made.

- If you used PhotoStream then try getting them from your PhotoStream. See that topic of:

iOS: Importing personal photos and videos from iOS devices to your computer

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Question marked as Best reply

Aug 2, 2013 10:10 AM in response to PAB112

Those are the correct instructions. When the iPod's screen says disabled (or connect to iTunes)There is no way to get any information off the iPod.. Yu can only restore from the last backy that you made.

- If you used PhotoStream then try getting them from your PhotoStream. See that topic of:

iOS: Importing personal photos and videos from iOS devices to your computer

Jul 5, 2014 8:11 AM in response to £lla Vasquez

Try:

- iOS: Not responding or does not turn on

- Also try DFU mode after try recovery mode

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.

- Try another cable

- Try on another computer

- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

Apple Retail Store - Genius Bar

Jan 20, 2015 10:20 AM in response to kkkkyyyy1

What is not working?


Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.

iOS: Forgot passcode or device disabled

If recovery mode does not work try DFU mode.

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

For how to restore:

iTunes: Restoring iOS software

If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

Jul 28, 2015 2:45 PM in response to lllaass

okay so im locked out of my ipod 5 and i wasnt thinking and it was dead and while it was dead i tried to reset it... so i got it stuck in like reset mode so everytime i try to turn it on it wont turn fully on it just goes to the apple logo.. and i tried to download itunes on my computer and it wont let me cuz i dont have a windows 7 is there any other way i can fix it ?

Nov 12, 2016 12:15 PM in response to WrestlingChamp

Disabled

Place the iOS device in Recovery Mode

https://support.apple.com/en-us/HT201263

and then connect to your computer and restore via iTunes. The iPod will be erased.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

https://support.apple.com/en-us/HT204306

If recovery mode does not work try DFU mode.

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

https://geekindisguise.wordpress.com/2009/07/16/how-to-put-ipod-touch-iphone-int o-dfu-mode/


For how to restore:

Use iTunes to restore your iPhone, iPad, or iPod to factory settings

https://support.apple.com/en-us/HT201252

To restore from backup see:

Restore your device from an iCloud or iTunes backup - Apple Support

https://support.apple.com/en-us/HT204184

If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

You can redownload most iTunes purchases by:

Downloading past purchases from the App Store, iBookstore, and iTunes Store

https://support.apple.com/en-us/HT201272


If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.


or

If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone,

sign in and go to FIndMyiPhone

https://support.apple.com/kb/PH2696?locale=en_US&viewlocale=en_US

and use Remote Wipe

https://support.apple.com/kb/PH2701?locale=en_US

to erase the contents of your device. If you have been using iCloud to back up,

https://support.apple.com/kb/PH12519?locale=en_US&viewlocale=en_US

you may be able to restore the most recent backup to reset the passcode after the device has been erased.

You can also wipe the iOS device by installing the FindMyiPhone app on another iOS device and using that app to wipe the device.

iPod 5th Gen / locked out need to restore

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