11 Replies Latest reply: Jul 28, 2015 2:45 PM by Meschelweck23
PAB112 Level 1 (0 points)

Ipod Touch 5th Generation...   locked out because of too many invavlid password attempts.    Last backed up 6 months ago  (teenage user)...    If restore using iTunes will all the contacts and photos that are post the last back up be lost? 


Think these are the Apple directions we use...to restore


Connecting the device may result in this error message: "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."

  1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
  2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
  3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
  4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
  5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.

iPod touch (5th generation)