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Harryjohn

Q: My sleep wake button does not work and ive tried the solutions but not any better

Sleep / wake button not working

iPhone 5, iOS 6.1.4

Posted on Aug 2, 2013 8:33 AM

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Q: My sleep wake button does not work and ive tried the solutions but not any better

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  • Helpful answers

  • by ChrisJ4203,Solvedanswer

    ChrisJ4203 ChrisJ4203 Aug 2, 2013 8:34 AM in response to Harryjohn
    Level 9 (58,384 points)
    iPhone
    Aug 2, 2013 8:34 AM in response to Harryjohn

    Suggest you make an appointment with Apple or your authorized service provider and have the hardware looked at.

  • by vitorthomaz,

    vitorthomaz vitorthomaz Apr 26, 2014 7:04 PM in response to ChrisJ4203
    Level 1 (0 points)
    Apr 26, 2014 7:04 PM in response to ChrisJ4203

    The wake-up/ sleep iPhone 5 botton does not work, but the serial number is out of list to recall from Apple. The problem is so similar the described in the article in the site. I want to repair in the program, like other iPhones, how it is possible?

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Apr 26, 2014 7:06 PM in response to vitorthomaz
    Level 9 (58,384 points)
    iPhone
    Apr 26, 2014 7:06 PM in response to vitorthomaz

    The recall is handled by Apple. This is a user to user support forum, not Apple, and Apple does not participate in the forum. If you would like to talk to Apple Care, then use this support document to find out how to contact them. http://support.apple.com/kb/HE57

  • by Ocean20,

    Ocean20 Ocean20 Apr 26, 2014 7:06 PM in response to Harryjohn
    Level 6 (13,596 points)
    Apr 26, 2014 7:06 PM in response to Harryjohn

    Also check here if you can get a free fix for the button https://ssl.apple.com/support/iphone5-sleepwakebutton/

  • by vitorthomaz,

    vitorthomaz vitorthomaz Apr 26, 2014 7:08 PM in response to Ocean20
    Level 1 (0 points)
    Apr 26, 2014 7:08 PM in response to Ocean20

    ok, i know about the Apple Care suport, but my iPhone, the serial number is not covered. It's possible the repair?

  • by Ocean20,

    Ocean20 Ocean20 Apr 26, 2014 7:08 PM in response to vitorthomaz
    Level 6 (13,596 points)
    Apr 26, 2014 7:08 PM in response to vitorthomaz

    go to the link and enter your serial number and check

  • by vitorthomaz,

    vitorthomaz vitorthomaz Apr 26, 2014 7:09 PM in response to Ocean20
    Level 1 (0 points)
    Apr 26, 2014 7:09 PM in response to Ocean20

    I had checked, and its out.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Apr 26, 2014 7:09 PM in response to vitorthomaz
    Level 9 (58,384 points)
    iPhone
    Apr 26, 2014 7:09 PM in response to vitorthomaz

    Many of the devices are outside of warranty. The link that Ocean20 provided is where you put your serial number in to see if it is eligible for the program.

  • by cpr2011,

    cpr2011 cpr2011 May 9, 2014 3:17 PM in response to Harryjohn
    Level 1 (0 points)
    May 9, 2014 3:17 PM in response to Harryjohn

    I'm happy that Apple accepted that the "Sleep/Wake Button" (SWB) on iPhone 5's are a problem and stood solidly behind setting things right, in the end, in my case.

     

    I took my iPhone 5 into an Apple Store with a faulty SWB on April 26, 2014 (one day after Apple having announced their SWB repair program). They tested my phone to verify that it suffered from the acknowledged problem. They gave me a loaner. They sent my phone on its way to a repair center. Paperwork for both the phone being repaired and for the use of a loaner phone was filled out. A little time passed, while using the loaner. Then, they called me on May 7th to tell me that I can come in with an ID to exchange the loaner for my own phone.

     

    Neither I nor the store personnel know why, but the repair center judged my SWB to be unrepairable and authorized the store to issue me a brand-new (not refurbished) iPhone 5 64GB, instead of my original phone. I'm easy on my things, and, as far as I know, my original iPhone 5 64GB was in cherry shape - not even a scratch. According to the store personnel, only 2 or so of the many phones they had so far handled under this repair program couldn't be repaired and required replacement with new phones.

     

    So, brand-new replacement? I'm down with that!. I meant it when I said that Apple stood solidly behind setting things right in my case.

     

    NOTE: Before heading in to the Apple Store on the initial visit to have my phone sent off to a repair center, I was sure to gather the facts. An important one was that the loaner phones are only 16GB. Another important one is that they will have to nuke your phone's content and settings to run the necessary tests and to repair. So, if you have a 32GB or 64GB phone with more than 13GB of stuff on it, be sure to perform the necessary iTunes library magic to be able to fit a workable backup onto the 16GB loaner, while preserving the capability of ultimately restoring your original larger-than-13GB backup to your repaired 32GB or 64GB phone!

     

    Thanks to Apple.

  • by Christopher Tipler,

    Christopher Tipler Christopher Tipler May 26, 2014 9:05 AM in response to cpr2011
    Level 1 (54 points)
    May 26, 2014 9:05 AM in response to cpr2011

    You're lucky, my iPone 5 was sent off under this program as Apple accepted that it was within the serial numbers covered only to receive an email several days later stating the repair could NOT be carried out under the program as the case had a mark on it! They would repair it but it would cost me €177. I had the repair done locally for £50 and the technician said the mark on the case had nothing to do with the sleep/wake button problem, I feel that Apple were looking for any excuse not to do the repair for free!