HT203512: iCloud: Account troubleshooting

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neil53
Level 1 (0 points)

Q: Wen I sign in, I am prompted to answer 2 security questions.  Only I have never been asked to give answers in the set up process.  Because of this, I cannot go further to make a purchase on iTunes.  How do I get to a spot to put in security answers?

When prompted on my iPad, the newest version, to answer 2 security questions, I have a problem.  In the set up process, I was never prompted to answer any security questions, thus I have no answers.  This prevents me from going any farther.  Ran into this when I tried to make a purchase iTunes.  How do I get back to spot to answer the original questions?

iPad 2, iOS 6.1.4

Posted on Aug 2, 2013 2:06 PM

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neil53

Q: Wen I sign in, I am prompted to answer 2 security questions.  Only I have never been asked to give answers in the set up proc ... more

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  • by randers4,

    randers4 randers4 Aug 2, 2013 2:22 PM in response to neil53
    Level 9 (62,891 points)
    Aug 2, 2013 2:22 PM in response to neil53

    Try going to Settings>iTunes & App Stores, tap the ID, sign out, then sign back in.  Then try to make your purchase and see if you are prompted to answer the questions.  I suspect the prompt you are getting is to provide your answers to the security questions for the first time (since you said you have never done this), not to provide answers previously provided.